Lokey Collision Center

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great nice and patient people. Did a great job fixing the dent in my car. Worked with Volkswagen to get my brake pads changed at the Clearwater location. Everything was professionally done.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

It's really too soon to know. A year from now, the condition of the work will be more revealing.

Customer Service - 5.0/5.0 -

The front desk lady was very helpful and pleasant.

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Once Keith got ahold of our claim the whole process took off. All good after that.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.5/5.0 -

Depends what service they need

Repair Quality - 2.0/5.0 -

I had to wait over a month for my car to finished, after I got my car there are still issues with it, the tech assigned to my car had me confused with another customer and called multiple times about the same issue after it was resolved the first time and made the same mistake when I came in person to pick it up.

Customer Service - 3.0/5.0 -

Cindy is very nice and knowledgable

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The collision folk have been very helpful with both my paint issues.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0 -

I wish I would’ve got a copy of the report/repair for my records . Cindy and Luna were very accommodating and professional.

Customer Service - 5.0/5.0 -

Like I said, Cindy and Luna or awesome to deal with, but I just wish I would’ve gotten paperwork for my own records which I was not provided

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My car looked amazing! Highly recommend Lokey Collision and would definitely work with them again. My car was clean, inside and out! Only negative was I ran out of gas trying to get to the gas station during rush hour traffic after I picked up my car. Only made it a few miles down the road, but they made sure I was alright and got back on the road. It was my fault that I didn’t leave it with more gas, but good to know if I need to leave it there again in the future.

Customer Service - 5.0/5.0 -

My car looked amazing! Highly recommend Lokey Collision and would definitely work with them again. My car was clean, inside and out! Cindy and Luna were great to work with. Only negative was I ran out of gas trying to get to the gas station during rush hour traffic after I picked up my car. Only made it a few miles down the road, but they made sure I was alright and got back on the road. It was my fault that I didn’t leave it with more gas, but good to know if I need to leave it there again in the future.

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I trust the people at Lokey collision to find everything wrong when my car gets hit. And they fulfilled that trust. In addition, everyone I talk to at the office was professional and kind.

Repair Quality - 5.0/5.0 -

I trust the people at Lokey collision to find everything wrong when my car gets hit. And they fulfilled that trust. In addition, everyone I talk to at the office was professional and kind.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.5/5.0

Repair Quality - 2.0/5.0 -

Put non matching lug nut on tire they removed to do their repair and left an open bag of correct ones in my trunk and also damaged the tire pressure sensor. The paint and body work seems good.

Customer Service - 4.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Quality work, just requires patience.

Repair Quality - 5.0/5.0 -

Cindy Hickman is an amazing person representing Lokey Collision on the front line greeting people, answering tough questions that she can’t control the outcomes of, and soothing impatient, frustrated people. She also is very knowledgeable about the collision/insurance business and shares excellent advice. Without her calming demeanor, I would have been quite frustrated with the process of getting my damaged vehicle back on the road! My car looks great, better than new but the delayed process, blamed on different entities, has to add to the cost of car insurance which should concern all of us.

Customer Service - 5.0/5.0 -

Refer to my answer to first question!

Returned Clean

My Experience - 5.0/5.0 -

Cindy & Luna are amazing individuals… thank you for keeping us informed on our poor BeepBeep (car) we received it clean as a button

Likely to Recommend - 4.0/5.0 -

For most of my 'friends' location would be an issue

Repair Quality - 4.0/5.0 -

My preference would be that Lokey Service not make the extra service trips necessary. That said, Cindy was excellent, the damage done was well repaired with more of the exterior improved; however, shop personnel stained the driver's seat, as well as headliner near seat belt anchor apparently while moving my Soul that Sam claimed was water from washing that would dry... It hasn't... What to do... ?!?

Customer Service - 4.5/5.0 -

See prior... Cindy a 10 +... Sam ought have better inspected what he said was water

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Cindy is the best! She was so accommodating and she made the experience go smoothly & reassured me at every step.

Returned Clean

Likely to Recommend - 5.0/5.0 -

Will definitely recommend to friends however; I have been there twice after being rear ended at stop lights. I don't think I will ever buy another black colored vehicle. A special Thanks to Cindy and Steve.

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean