Lonnie's Body Shop

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0 -

This was my first time utilizing Lonnie's. I have lived around Shawnee/Tecumseh all my life so I am profoundly aware that Lonnie's & Steve's are somewhat known as the "staple" for local paint/body repair. This interaction was the result of an insurance claim and I was actually surprised that my insurance company listed Lonnie's as an "option" for repair. Most of the time (at least historically), insurance companies lean on you to use one, or maybe 2, approved companies that are often beholden to the insurance company. That aside, Lonnie's was quick to respond, coordinate/explain repairs, and even (seemingly) "prioritize" the insurance work over traditional walk-in's (I may be wrong in my perception of this). Their manager, Luke, was pleasant to work with and patient in answering all my questions about the repair process. From start to finish, the job was complete in about 2 weeks (maybe less). This particular car has a tri-coat type paint which sometimes can be incredibly difficult to match. It did appear to match upon an initial quick inspection in the limited ambient lighting of the moment. My only complaint (and reason for the "7" rating versus a "9" or "10") would be with the finished "alignment" of the new panels, etc. Had there been substantial "frame/structural" damage to the vehicle, I might be less inclined to hang on such details, but considering this was an approximate 35→38 mph deer strike with only surface damage & some bumper support parts requiring replacement (primarily), I was just surprised that there were as many "high/low" and gap inconsistencies across the replacement panels and with the match-up to the original untouched parts. Had I paid for this service entirely "out-of-pocket" as a walk-in, . . . my attention to detail would never have allowed me to settle on this oversight--especially on a car I love this much. On a side note, I did point out one of the high/low areas and an effort was made to remedy this prior to me picking the car up. However, since that time, it has returned to it's prior mis-alignment. I'm not sure if this is the result of expansion/contraction in the sun, etc, but I haven't driven the car since I brought it home that first day so it can't be the result of road vibration/bumps, etc.

Customer Service - 5.0/5.0 -

All interactions with management from start to finish were positive.

Likely to Recommend - 0.5/5.0

Repair Quality - 2.5/5.0 -

I was told two weeks. It ended up at four weeks and then I had to take it back to have them buff the swirls out.

Customer Service - 2.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 3.5/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

First time using your shop & it was a very good experience.I would suggest your services to friends & family.

Likely to Recommend - 4.0/5.0 -

I don’t know as it would depend on circumstances. They are one of State Farm Insurance recommended repair shops is why I picked them for my repairs

Repair Quality - 4.0/5.0 -

Appearance is good

Customer Service - 4.5/5.0 -

Everyone I talked with were helpful and courteous

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 1.0/5.0 -

There was gray primer on my passenger seat. It smelled like sweat in the cab and I'm pretty sure there was a pibic hair in the wireless charger thing. They refused to fix the damage on the back bumper caused by running over the deer saying "that won't be covered". I never received an estimate and I had to call to find out when it would be done.

Customer Service - 0.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 3.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 3.0/5.0 -

When I first called after at least two weeks, I was given an update as of where they were at on the rebuild. Other than that, I never heard from the shop other than when it would be ready to pick up.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The repair looks amazing.

Customer Service - 5.0/5.0 -

When we called for updated the customer service was always tentative to our questions.

Returned Clean

Likely to Recommend - 5.0/5.0 -

I've already recommended you guys to several of my friends and family y friends and family members

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Repair was excellent!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Absolutely yes

Repair Quality - 5.0/5.0 -

My truck looked like a brand new one when I received it

Customer Service - 5.0/5.0 -

The manager is a excellent manager knows his shi!

Likely to Recommend - 3.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 2.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Outstanding

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Very impressive

Repair Quality - 5.0/5.0 -

Awesome work! Great staff!

Customer Service - 5.0/5.0 -

Very friendly

Likely to Recommend - 5.0/5.0 -

Recommended to me and now I’ll pass it on

Repair Quality - 5.0/5.0 -

Great job. Car was ready when they said it would be. Very polite, and helpful

Customer Service - 5.0/5.0 -

Very good customer service.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Took my car in for an insurance claim from hitting a deer. They did a great job, fantastic work. They were quick and a few times I called to ask questions about different things, they answered and were very kind and I had great overall customer service as well when dropping off and picking up my vehicle. Everything was very smooth and easy. I would recommend them!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean