Lou Fusz Collision Center
In operation 68 years.
Lou Fusz Collision Center of Creve Coeur, a part of the Lou Fusz Auto Network, is a trusted name in the collision industry. Our goal is to provide high quality repairs in a timely manner. We provide a high level of customer communication throughout the repair process, and customer service that is second to none.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
No noise or issue with side running board before the repair. Awful noise after repair. Manager refused to do anything about it so I had to battle with insurance company to get them to pay for it. 2 trips to body shop instead of 1. Very frustrating.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I am pleased with repair, it looks like my car was never in a accident
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0 -
You need to change option #4 when someone calls a Lou Fusz delearship
Repair Quality - 4.0/5.0 -
When I initially made my appointment, I called Lou Fusz in St Peter’s Dealership . I selected option #4 for the collision center. I spoke to the rep several times. Not once did he say that he was not located at the dealership. I drove to the dealership on the day of my appt and the service rep said they didn’t haven’t had a collision dept for 2 years. Enterprise even met me there at the dealership. The service manager got involved and we called their dealership ph# again which was 636-263-6200. They verified that the number was their ph# . We put it on speaker phone selected option #4 for the collision center and a person answered. He said who are you and where are you located. He said Lou Fusz Collision Center. He gave the address 10355 Old Olive Street road. He asked did they have an appt for me the person said yes. The manager was aggravated because they didn’t know about the collision center, they didn’t have a sign to direct customers. I had to send Enterprise away and wait until the next day to drop my car off to you because the Enterprise on page and Ashby was booked and they were the only ones that could drop me off/pick me up. There should be a automated message when you call to say your address when customers initially call to keep confusion from happening again. Other than this initial mishap, I was pleased with the work and the customer service. My car wouldn’t start when I picked it up and your service technician gave me a jump, my remote battery was low and it wouldn’t give a signal to start the car. I would use you again if I need a collision repair
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0 -
It is very likely that I would recommend them but location may not be doable for everyone.
Repair Quality - 5.0/5.0 -
It looks like the damage never happened and I really appreciate that. It looks like there are some light spots on the black part under the bumper and I’m not sure if that is something that can come off or what because it seems like it would have come off when the car was washed. I am happy to have the damage repaired though.
Customer Service - 5.0/5.0 -
They kept me informed and answered my questions.
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
Haven’t gotten vehicle back yet
Customer Service - 2.5/5.0 -
Haven’t gotten vehicle back yet
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Collision center did not return my calls Disappointed I was not told about loss of front license plate.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car is running great! And it looks great, too!
Customer Service - 5.0/5.0 -
Very friendly and helpful
My Experience - 5.0/5.0 -
They were awesome! Thanks so much!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Awesome! Kevin is a stud!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
The GMC Terrain looks great. Although the battery issue was resolved, I am, however, a little disappointed with the miscommunication surrounding it. I do appreciate the technician coming out to get it started and for the replacement battery. Thank you
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
service was fast and accurate
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
Communication wasn't very consistent