Luke Fruia Motors Collision Center

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Unsatisfied with the job done to my truck.

Customer Service - 0.5/5.0 -

Dissatisfied

Likely to Recommend - 5.0/5.0

Repair Quality - 0.5/5.0 -

The best service!!!

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Of course

Repair Quality - 5.0/5.0 -

Mr. Santos was very kind, understanding and sensitive for restoring my Buick Enclave.

Customer Service - 5.0/5.0 -

Great and excellent service.

Likely to Recommend - 5.0/5.0 -

My favorite place to go and recommend for car repairs

Repair Quality - 4.5/5.0 -

The people are very professional and kind and the respond time was impressive I am pleased with the service received

Customer Service - 5.0/5.0

Likely to Recommend - 1.5/5.0 -

I might give a higher rating but I haven’t seen the durability of the repairs

Repair Quality - 3.5/5.0 -

What they put back on the car was all aftermarket but did not quite fit correctly. Asked the why they just said “that’s how it comes”. Yes it has a lifetime warranty but it looks off centered.

Customer Service - 1.5/5.0 -

There’s was almost no communication between me and the shop. The time of delivery was changed 3 times, and when I had to return the rental I had to go chase them down to let me know if I had to return the rental or not. Allstate had a hard time talking to them also

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 2.0/5.0

Repair Quality - 2.0/5.0 -

I got an email invoice of the service statement. I called Santos and i of him the invoice says 0 balance, I said what do you mean? Do I have to pay my deductible or what? He said don't worry about it? I was ok? On Monday I passed by Luke fruia and saw my car fixed and parked in front of collision center. No one called me ... Ok I understand someone was busy? On Tuesday I called and called and called no answer or return call. I went after work at 430 to find Santos, he said my car was ready. No one called me to let me know? So I get my statement of charges and it was thousands, but only had to pay five hundred deductible? I told Santos about first email and it said 0 balance?? I was confused and he should have explained to me that it he said was just a standard first email invoice? Communication communication communication. My first reaction was to seeing the bill was rage because he said don't worry about it Mr. Flores we'll take care of it. to that extent it didn't seem that way I paid my deductible. Come on guys I'm old and need things explained to me correctly and return my calls when I have questions. I just cannot magically produce 500 bucks or 2000 dollars out of my magic hat. I am the working two jobs poor. Respectfully Eddie

Customer Service - 2.0/5.0

My Experience - 5.0/5.0 -

Have not really inspected the repair closely. But I expect no flaws in the repair. I know Luke Fruia stands behind their work. I have no worries.

Likely to Recommend - 5.0/5.0 -

Excellent customer service. Did not expect any less from them.

Repair Quality - 5.0/5.0 -

So far so good. Have not spotted any unmatching paint color on repaired part of SUV.

Customer Service - 5.0/5.0 -

Total professionalism from everyone involved.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I was very satisfied with the quality of work and the time in which it was completed. I appreciate the staff also cleaning my vehicle for me and the staff being so welcoming.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I appreciate everything these guys did for me Mr. Santos got my truck back to me in the time he said he would and even got the parts I needed in no time very satisfied with the work he and his crew did for me.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Berry god job

Repair Quality - 5.0/5.0 -

Good job

Customer Service - 5.0/5.0 -

Good people

My Experience - 5.0/5.0 -

Me. Molina went above and beyond by helping me access my Allstate call center. He listened to my concerns about the damages that my car had and how they could take care of it. The driver also suggested Luke Fruía for future oil changes.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

My Experience - 5.0/5.0 -

The car looks great

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Good job.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

My truck looks like brand new , I’ll would like to thank Mr Santos and his team for an excellent job

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent work

Customer Service - 5.0/5.0 -

Great job,

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great work excellent repair. John Ellis did a great job on my truck. He's a very dedicated employee and very meticulous at his job.

Customer Service - 5.0/5.0 -

Great service Sal Villalpando kept me informed through the process on my truck and the parts being ordered.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent job!

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They did an excellent job especially when the camera of the mirror wasn’t working properly they checked it again and made it work like new thanks so much

Customer Service - 5.0/5.0