Lundgren Collision Center

4.9 (1,428reviews)
98%
117 Washington St,  Auburn,  MA  01501

In operation 21 years, 6 years at this location.

High quality collision repairs

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Detailing
  • On-Site Car Rental - HertzĀ®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Spanish
  • Vietnamese
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
Acura
Honda
Hyundai
I-Car
Kia
Nissan
Subaru

Reviews (1,428)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional customer service, with staff being described as fabulous, professional, friendly, and accommodating. The quality of repairs receives outstanding feedback, with many noting their vehicles looked brand new after service. Communication stands out as a major strength, with regular text updates keeping customers informed throughout the repair process. The convenience of on-site rental car coordination is frequently appreciated. Customers value the attention to detail, including complimentary car cleaning and tire shining. While some experienced delays due to parts availability, the overall experience is highly positive with strong recommendations.
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"Thank you for taking great care of my car. I got it back in better condition than I brought it in. Not only was the job done well, my car was cleaned ..." Read more
"Would never know the car was ever damaged, excellent repair!"
"Fabulous finish on paint. Thank you for putting the 2 new tires on the front."
"... them getting the car back to us in perfect time. The car came back in amazing condition." Read more
"Very profesional text messages were sent to me every week to let me know of the status of my vehicle."
"... customer service and quality of work is outstanding. They keep you informed of the process and that's give me peace of mind!" Read more
"Constant texts about progress"

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Returned Clean

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Returned Clean

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I’m highly satisfied with my car

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Great work . But I had to wait more than 3 weeks. I do understand that parts and assembly was complex.

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All the time

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My second time and I'll always come back because they are nice people and the job is always right

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Returned Clean

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I could score higher than a 10 I definitely would

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100% satisfied

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I am very particular on who touches my car my father was my mechanic and he was also the one that fixed it when we got a dent or maybe a little bit more than a dent. Mike is amazing he's informative he texts you every other day to make sure that you know what's going on with your car it's an amazing place and the people are just so kind and polite and that's the way every business should be run.

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Professional service, very responsive and prompt staff. Will definitely use them again.

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Mike. Was very accommodating

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Mike. Was very accommodating.

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This is the first time at Lundgren Collision. In the future if I ever need autobody repairs I will definitely be back! At first I was a bit apprehensive because my initial phone call to inquire about using them because they were recommended by my insurance company didn't sit well with me. My questions were brudhed off. However, from dropping my car off to picking it up was a fantastic experience! Everyone I came into contact with was friendly. The communication texts from Michael informing me of the status of my car was great! And, being able to pick up and drop off my car rental at the same facility was very convenient. I highly recommend Lundgren Collision!

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Returned Clean

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Over and above excellent service and repair . Mike and the receptionist were wonderful.

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Great service and communication too. Mike kept me informed with updates throughout the repair. So thankful for you all.

Returned Clean

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Returned Clean

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Great customer service and communication throughout the entire process.

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