Lute Riley Collision Center
In operation 32 years, 19 years at this location.
Lute Riley Collision Center has a State of the art building, formal waiting room with amenities, in house Enterprise office to assist clients with rentals.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
- Vietnamese
| Sun | Closed |
| Mon | 7:00 am - 6:00 pm |
| Tue | 7:00 am - 6:00 pm |
| Wed | 7:00 am - 6:00 pm |
| Thu | 7:00 am - 6:00 pm |
| Fri | 7:00 am - 6:00 pm |
| Sat | Closed |
Reviews (513)
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- Newest
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Ready on Time?
Yes
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
The job done on my daughters mustang was incredible!!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I would like to let you know that I am very sad and completely dissatisfied on Lute Riley Collision Service. On Friday 08/29 the Service Advisor called to let me know that my car is Ready For Pick-Up. When I got there, I take a quick audited on my car. I saw big gap between the Head light and the Fender, and Head light edge corner was not line up level with the Fender surface, it stick out and overlap the Fender surface. That tell me that the Service Quality are very poor. Not professional!
Customer Service - 2.5/5.0
Kept me Informed?
No
My Experience - 5.0/5.0 -
Kept the time pretty much on target as to time quote given. Much appreciated.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Quick, thorough
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
The repair work left his stamps on my car
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I had been to the collision center a few months prior and received excellent service from Scott Weeks and I had requested to do business with him again but for whatever reason I was not assigned to him again. Also, I received emails a week ago that my car was going to be ready Monday at 6 PM. Then, the emails that came after that, especially on Monday, said that my car was on schedule and that if anything came up I would be notified immediately by telephone. I never received a call that my car would not be ready at 6 o'clock on Monday so I I could not make a meeting that I needed to be at related to my job so I decided not to go to the meeting and I showed up to pick up my car at 6 o'clock on Monday only to find out that it was not ready. I explained to Todd why I thought my car was to be ready and he said that sometimes the insurance companies send emails that are confusing but I am certain that all of my emails indeed came from Lute Riley Honda. Todd was very nice and cordial and said that when my car was ready I would be hearing from him by telephone. The next day and email came beside my car was ready and then 10 to 12 minutes later another email arrived that said my car was in the reassembly process. All of this to say, the emails that go out to update us are in accurate and confusing so please look at that. Other than that, all of the service that was done was excellent and I will return to you again. I just think that if a certain employee is requested that it might be honored. My car looks great! Thank you for following up.