M & L Auto Collision

4.8 (640reviews)
96%
1155 Hamner Ave Ste 104,  Norco,  CA  92860

In operation 22 years, 18 years at this location.

It is our mission to give superior, quality service and to always conduct ourselves with integrity and diligence. To provide high quality repairs at reasonable prices and to get the job done efficiently & professionally. We strive to make our clients friends, and to provide quality, professional service so that you would want to recommend our business to all of your friends, relatives and co-workers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat 8:30 am - 12:00 pm
* Holiday hours may differ.
Ford
I-Car

Reviews (640)

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Professional staff and making sure your concerns are addressed

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Great

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have not received my truck back yet

Customer Service

Truck looks nice

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Do everybody and anybody

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Working with Annette was a pleasure. She is super knowledgeable and helpful with getting up set up as well as navigating the waters with insurance. The work done on my car was very good, on time and they even washed the car!

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I am satisfied. No complaints.

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No complaints at all

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Although it took a little longer then I was originally told, They did a fantastic job. Also they delivered my car to me and it was detailed also! Great service

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For sure

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Very Satisfied

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Never they are dishonest and disrespectful to my request

Repair Quality

I told them several times to not do anything to my car until the insurance approved the estimate. the owner call me to say that I need to call the insurance because it was a problem. After i talk to the insurance I call the shop and told them that the insurance wasn’t going to cover their estimate so I told him that I wasn’t going to fix it since I figured that I would have to pay $4500 out of my packet then he started arguing with me because he said that they already took the car apart. I reminded him that I told them several times, when I made the appointment, when I drop it off and every time I talk to them not to do anything until the insurance approved it because if the insurance didn’t approve it I wasn’t going to fix it. Then he hung up on me in the middle of it. I call back and they told me that I had to pay $300 dollars for them to put the pieces together so I can pick up my car which I agreed since I need it my car. I told them I wasn’t agreeing to pay but force to. I have never heard of a shop that did this. They treat me saying that I signed an agreement to fix when I drop the car witch I thought it was standard and I have specifically NOT TO DO ANYTHING TO THE CAR UNTIL IT WAS APPROVED BY THE INSURANCE.

Customer Service

They were very nice when I made the appointment and when I dropped it off, they assured me that they would call me before they fixed it and I just needed to pay the deductible then everything changed when their estimated wasn’t approved by the insurance (in my opinion the estimate was to high) the owner Bill hung up on me and raise his voice

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highly recommended

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my car was taken care the way i expected with genuine parts and returned clean , also they give me warranty 👍🏻

Customer Service

you can trust your vehicle on this company

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Nice

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Was good

My Experience

A fair price for the repairs, friendly knowledgable staff, great communication, repairs completed on schedule and done correctly. The Ford F-250 looks great.

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I am already recommending people.

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The outcome exceeded my expectations

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Everyone was very respectful and responsive.

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