Maaco Atlanta - M2609
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- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
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- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Outstanding with my car
Customer Service - 5.0/5.0 -
Outstanding
Returned Clean
Likely to Recommend - 1.5/5.0 -
Only if they fix all the problems
Repair Quality - 0.5/5.0 -
It’s like who ever painted car didn’t take time to do a lot of simple things now it’s a lot of problems and high spots on place that was supposed to be fixed orange pill paint wasn’t buffed at all terrible job
Customer Service - 0.5/5.0 -
Who ever painted the car did not take their time and did not do a lot of simple precautions now it’s a lot of small problems with the work they did
Returned Clean
Likely to Recommend - 0.5/5.0 -
Because they’re taking shortcuts instead of doing what they have been paid to do
Repair Quality - 2.5/5.0 -
The car wasn’t sanded our painted the right way, You can see the imperfections of the person that stand in the car before he painted it wants the paint dryed
Customer Service - 2.5/5.0 -
They didn’t sand or paint the car correctly you can see the imperfections from where they didn’t sand the car properly onces the paint dried…
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
The manager at this location was very helpful. Thank you!
My Experience - 5.0/5.0 -
The hosts were very professional
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
Depends on quality or price is most important. They do a good job for the price.
Repair Quality - 4.0/5.0 -
They did very good job blending the paint. They used recycled parts. I’m ok with that, however they had small nicks & dents that were painted over without repairing first. The customer service is top notch. .
Customer Service - 5.0/5.0 -
Wes and the gang are great.
Returned Clean
My Experience - 5.0/5.0 -
Matched my car paint to the tee great painters
Likely to Recommend - 0.5/5.0 -
Never
Repair Quality - 0.5/5.0 -
This was the worst experience I have ever had. My car was painted at the metropolitan Ave location. The employees kept changing and know one knew anything when I got my car back it was painted and the small dents I requested to be taken out was not done they just painted over it and told me to come back in 2 weeks and they will fix it but I'm sure when I go back know one will know anything like normal and I'm going to file a lawsuit if they do. This location is very unprofessional and needs to close down
Customer Service - 0.5/5.0 -
Horrible, unprofessional, worst experience ever
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
1) Communication and timing was not well. I had to continuously call the office to get updates.car was delayed 48, so I had to invite other travel related costs. 2) No one cleaned up my car. I had to request for sand to be cleaned from under my hood 3) Th paint job is not good. I don’t believe they used the exact color paint. In certain light the contrast of paint is very obvious. Overall I feel that it was a rushed job And am not particularly happy.
Customer Service - 2.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Very good job, I have to take the car back to ge some touch up due to what the shop called a drip spot. They assured me that it would be taken care of quickly. I was advised to bring the care back in about two weeks.
Customer Service - 5.0/5.0 -
Great customer care. Ms. Lisa was very responsive and provided excellent service.
Returned Clean
My Experience - 0.0/5.0 -
I am a customer at the 1826 Metropolitan Pkwy SW, Atlanta, GA 30315 location. I wanted to share my experience with you because, as a member of the neighborhood in which the store resides, I want to support my local community but, the service I received was less than I know it can be. First, overall, the staff 8/10 was pleasant. I brought my car in 12/29/22 and got it back 2/4/23 for a fairly mild collision issue. During the entire time, I had a terrible and near impossible time with communication. This significantly increased the time I went without my car. When I would call, the phone would go to voicemail and the mailbox is full so no messages were left. (Same thing when I tried to call 5 minutes ago). This lack of communication was brought to the attention of the front office person Lisa. It was never resolved. My insurance company tried for several days to contact Maaco but they were unable to reach them. I emailed and never received a response. This became such an issue that in order to speak to someone, I would just drive to Maaco to speak in person. I had to be the cellphone liason to Maaco and my insurance company at least twice because there was no way to communicate. While in person, Lisa acknowledged receiving my email, but she never replied. After checking on the status of my car once or twice, in person, I finally got the car. When I got it, the right brake light (the side of the repair) did not work and the key was bent. Two bulbs were lying in the trunk. I have to now gingerly insert or remove my key from the ignition for fear of breaking it. I have not been able to find any information to speak with a manage to address this situation. I would love to speak with someone. I incurred a significant expense with keeping the car rental past it's due date as a result of all of this (which is why I took the car). I will take the car back so they can fix the brake light. As far as the key, the right thing to do would be to replace it. The estimated cost is $325.76 (Key and programming) I hope to hear back soon. Thank you!
Likely to Recommend - 5.0/5.0 -
Since reopening, you guys are done a much better job with vehicles than in the past. So yes, I would definitely refer you guys. However, Your prices are creeping up near dealership body shop prices.
Repair Quality - 3.5/5.0 -
The paint and body work is decent and no Issues there. However when I came to pick up the vehicle, the hood would not latch or close. An employee and I had to fumble with it for about 10 minutes in the pouring rain before we got it to close permanently. There is also tape and paper still attached under the hood.. Not a tremendous issue, but moving forward it would be good to take a little extra time to make sure that the paper and tape have been removed but more importantly that the hood closes and latches correctly..
Customer Service - 4.5/5.0 -
A great customer service with one exception. Perhaps we need to invest in a cordless phone where we can answer the phone when the customer service raps are Away from the desk, such as in the back or the parking lot.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Quick hassle free service