Madison Auto Collision

4.9 (205reviews)
100%
3109 Clifty Dr,  Madison,  IN  47250
Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Call
Email

Reviews (205)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering high-quality repairs, with many noting that their vehicles looked brand new upon return. The staff is frequently highlighted for being professional, friendly, and knowledgeable. Communication is a strong point, with customers appreciating timely updates via phone calls and texts throughout the repair process. Many repairs were completed on time or even ahead of schedule, with customers understanding when delays occurred due to parts issues beyond the shop's control. A few customers noted minor concerns such as mismatched headlights, a bumper not fully flush, and trim pieces not staying on, reflecting areas customers feel could be refined. Overall, the sentiment is overwhelmingly positive, with numerous customers expressing they would not take their vehicles anywhere else.
AI-Generated from reviews written in the last 12 months
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"... inspectionevaluation until completion and pickup everything was as seamless and as smooth as possible! Madison Auto Collision answered all of our questions ..." Read more
"The repair was completed faster than expected & you can't even tell anything happened. The paint matches perfectly."
"Very nice job. Paint match was very good. Could not ask for nicer people or better work."
"... collision finished my car in a very quick manner, did a fantastic job, communicated very well with me. I am very satisfied with their business!" Read more
"The care and repair for my car was done professionally and with high quality. Thank you."
"You did a great job. Looks brand new! Also job was done in a timely manner. You even started the repair earlier than when scheduled and you arranged for rental car ..." Read more
"I was given an estimate of 7 days & it was completed in 4."
"Probably done a little bit earlier than promised."
"Truck was ready 3 days sooner"
"They told me 3 days, it was more like 5 but it didnt matter to me. I understand these things. I was more concerned ..." Read more
"... extremely knowledgeable, professional and friendly! They kept me updated on a regular basis and dotted every I and crossed every T along the way. I highly recommend Madison Auto Collision ..." Read more
"No fault of theirs! The part was the wrong one, but that was communicated quickly and fixed."
"... need for communication during the repair process. Everything was clearly explained up front." Read more
"Called with any questions concerns before moving forward!"
"Yes they are very helpful and kept me in the loop on the progression of the repairs of my vehicle."

Likely to Recommend

Repair Quality

Very satisfied with all aspects of the work: efficient and personable front office processing and scheduling; smooth integration with insurance company; timely communication; ready availability of loaner vehicle; high quality of body work: and sincere concern for high-quality service. In short, as happy an experience possible when (unhappily) needing auto work.

Customer Service

Knowledgable, professional, and personable

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

From my first visit to this collision repair business until my last when my vehicle was repaired and ready to be picked up every employee I encountered were extremely knowledgeable, professional and friendly! They kept me updated on a regular basis and dotted every I and crossed every T along the way. I highly recommend Madison Auto Collision and will not hesitate to do business with them again⭐️⭐️⭐️⭐️⭐️

Likely to Recommend

The highest recommendation!!

Repair Quality

From initial vehicle inspection/evaluation until completion and pickup everything was as seamless and as smooth as possible! Madison Auto Collision answered all of our questions and kept in constant contact with us during the entire process. I highly recommend them and will do business with them again should we need to. ⭐️⭐️⭐️⭐️⭐️

Customer Service

Everyone at Madison Auto Collision were extremely professional and personal during the time our car was there.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything was explained to us and communication was good.

Likely to Recommend

Repair Quality

You guys did an amazing job on fixing my 2024 Rav 4 look like it’s brand new again. The paint job looks amazing. The only thing is, paint got on my passenger side mirror and now it looks foggy.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I expressed my concern about this at the time to pick up the car and the lady insured me that it was just because the car hadn't been washed yet. But my headlights do not match. One the original was an LED headlight and it was replaced with a halogen headlight. It's clearly visible in the night time that they're two different headlights they were not made to match. They should have seen what was on the vehicle and replaced it to match. Then she gave me a quote for over $900 in order to get it right

My Experience

Likely to Recommend

Repair Quality

I wouldn’t go anywhere else to have my vehicle repaired!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

You did a great job. Looks brand new! Also job was done in a timely manner. You even started the repair earlier than when scheduled and you arranged for rental car pickup. That is hard to beat. Thanks!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

My Experience

My Experience

Madison Auto Collision is the best around! They always have great communication and work. My car looks great!

Likely to Recommend

They are the best around!

Repair Quality

I was a little disappointed that the new bumper isn’t exactly flush.

Customer Service

Always great communication!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Thank you for cleaning up my car. Plus you done a great job on my Camry.

Likely to Recommend

I have many times.

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Great service

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent work, paint matched the factory paint

Likely to Recommend

Repair Quality

Very good work paint matched the original very well new headlight alignment is alittle off though

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

No

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