Madison Auto Collision

4.9 (210reviews)
100%
3109 Clifty Dr,  Madison,  IN  47250
Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (210)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding service quality, excellent communication, and timely repairs. Many highlight that repairs were completed ahead of schedule, with paint matching described as flawless and results looking brand new. The team is frequently commended for going above and beyond expectations, including providing loaner vehicles and cleaning cars inside and out. A few customers noted minor concerns such as misaligned parts, a mismatched headlight replacement, and trim pieces not staying on, as mentioned directly in their feedback. Overall, the vast majority of customers express high satisfaction and enthusiastically recommend the shop.
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"... communication; ready availability of loaner vehicle; high quality of body work: and sincere concern for high-quality service. In short, as happy an experience possible when unhappily ..." Read more
"The repair was completed faster than expected & you can't even tell anything happened. The paint matches perfectly."
"Great employees doing quality work! Highly recommend!"
"Workers were very easy to work with and even did a little extra on top of what I expected."
"... just because the car hadn't been washed yet. But my headlights do not match. One the original was an LED headlight and it was replaced with a halogen headlight. It's ..." Read more
"You did a great job. Looks brand new! Also job was done in a timely manner. You even started the repair earlier than when scheduled and you arranged for rental car ..." Read more
"I was given an estimate of 7 days & it was completed in 4."
"The car was done four days early, and looks wonderful."
"Probably done a little bit earlier than promised."
"No fault of theirs! The part was the wrong one, but that was communicated quickly and fixed."
"... extremely knowledgeable, professional and friendly! They kept me updated on a regular basis and dotted every I and crossed every T along the way. I highly recommend Madison Auto Collision ..." Read more
"Always great communication!"
"Phone calls and texts kept us informed during the time our car was in their care…"
"Called with any questions concerns before moving forward!"
"... need for communication during the repair process. Everything was clearly explained up front." Read more

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Repair Quality

Customer Service

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Repair Quality

Had a couple minor issues our car had to go back in for but they took it serious and were quick to get it resolved

Customer Service

Returned Clean

My Experience

Best customer service around

Likely to Recommend

Repair Quality

Some portions of the repair are not properly aligned and still a bit dented, but overall the repair looks fine.

Customer Service

Workers were very easy to work with and even did a little extra on top of what I expected.

Returned Clean

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Repair Quality

Great employees doing quality work! Highly recommend!

Customer Service

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Repair Quality

Very satisfied with all aspects of the work: efficient and personable front office processing and scheduling; smooth integration with insurance company; timely communication; ready availability of loaner vehicle; high quality of body work: and sincere concern for high-quality service. In short, as happy an experience possible when (unhappily) needing auto work.

Customer Service

Knowledgable, professional, and personable

Returned Clean

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Customer Service

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My Experience

From my first visit to this collision repair business until my last when my vehicle was repaired and ready to be picked up every employee I encountered were extremely knowledgeable, professional and friendly! They kept me updated on a regular basis and dotted every I and crossed every T along the way. I highly recommend Madison Auto Collision and will not hesitate to do business with them again⭐️⭐️⭐️⭐️⭐️

Likely to Recommend

The highest recommendation!!

Repair Quality

From initial vehicle inspection/evaluation until completion and pickup everything was as seamless and as smooth as possible! Madison Auto Collision answered all of our questions and kept in constant contact with us during the entire process. I highly recommend them and will do business with them again should we need to. ⭐️⭐️⭐️⭐️⭐️

Customer Service

Everyone at Madison Auto Collision were extremely professional and personal during the time our car was there.

Returned Clean

My Experience

Everything was explained to us and communication was good.

Likely to Recommend

Repair Quality

You guys did an amazing job on fixing my 2024 Rav 4 look like it’s brand new again. The paint job looks amazing. The only thing is, paint got on my passenger side mirror and now it looks foggy.

Customer Service

Returned Clean

My Experience

My Experience

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My Experience

I expressed my concern about this at the time to pick up the car and the lady insured me that it was just because the car hadn't been washed yet. But my headlights do not match. One the original was an LED headlight and it was replaced with a halogen headlight. It's clearly visible in the night time that they're two different headlights they were not made to match. They should have seen what was on the vehicle and replaced it to match. Then she gave me a quote for over $900 in order to get it right

My Experience

Likely to Recommend

Repair Quality

I wouldn’t go anywhere else to have my vehicle repaired!

Customer Service

Returned Clean

My Experience

You did a great job. Looks brand new! Also job was done in a timely manner. You even started the repair earlier than when scheduled and you arranged for rental car pickup. That is hard to beat. Thanks!

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Repair Quality

Customer Service

Returned Clean