Madras Body Paint and Glass

4.8 (169reviews)
97%
728 SW Outpost Place,  Madras,  OR  97741

In operation 80 years.

Our company was established in 1946 and had been responsible for providing outstanding collision repair and glass replacement ever since. As a family and locally owned and operated collision repair facility, we strive to always provide high quality repairs to all of our local and surrounding communities/ customers. We offer the convenience of a one-stop shop for vehicle repair. Madras Body Paint and Glass' goal is to repair your vehicle back to pre-accident condition. We offer all types of auto body damage repairs, from a door ding, a fender bender, or any major collision repair. In addition, we offer windshield replacements and rock chip repairs.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (169)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for exceptional service quality, with many noting professional yet friendly staff who go above and beyond expectations. The repair work receives high marks for quality, with vehicles often looking like new or fresh from a dealership. Communication is generally strong, with staff providing updates and being patient with customer inquiries. Timeliness is mostly positive, with many jobs completed on schedule or even ahead of time, though some customers experienced minor delays due to parts ordering. A standout feature is the complimentary detailing service that surprises and delights customers, making vehicles look and smell great inside and out.
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"Just wow ! Very professional.. I can't believe I'm looking at MY Escalade.. It's brand new looking. I've always had good experiences in the past also.. ..." Read more
"Car looks like it just came out of a dealership."
"These guys are the real deal here and have excellent customer. I have had multiple vehicles in their shop and all ..." Read more
"Great customer service, quality work and very efficient."
"You went beyond my expectation, thank you very much."
"They gave me updates as they had them. Great communication"
"That were nice, friendly, and professional. Patient with all my calls too."
"They told me what they were going to do and made it happen"
"Great communication"
"Very knowledgeable, and kind"

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Repair Quality

Very pleased with the work

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Have already told family to go here from now on!!

Repair Quality

Really friendly staff , all staff went above and beyond

Customer Service

Staff went above and beyond really happy with quality of work and even went out of their way to clean vehicle

Returned Clean

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Repair Quality

Thanks a bunch

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Very good, excellent service!

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"Dont get it done in Madras!"

Repair Quality

1. Reinstalled a front door panel with damaged chrome window trim or damaged it themselves and looks like someone tried to pop out the dent and it looks popped out now but damaged. 2. The rear panel ding they supposedly fix to "pre-existing condition" is less than perfect. I can still see the dent if you look right. 3. "They" didnt do a walkaround with me of their work to point out the damaged chrome window trim at the least or show me their work. They just let me walk out of there knowing it was like that. Someone had to have noticed. I noticed it 2 days after picking up my car. Conclusion: Their preexisting condition guarantee...we'll see about that. 1.Damaged chrome window trim IS NOT preexisting condition and neither is a less than perfect ding painted over. I am still waiting on a return phone call.

Customer Service

Can't really say at the moment. But not exactly satisfied after considering no one bothered asking me if the damaged chrome window trim was acceptable 🤔 or not. If thats the best Madras has to offer than I would have gone somewhere else. Even thinking about it more now and filling out this review...makes me believe I was actually taken advantage of like I HAVE NO SAY IN THE MATTER because Insurance is paying them and here in Madras you just get what you get. Well thats BS. So they can either make this right, or well 🤔 whats next? At the moment, waiting on a call back from The Owner.

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I would be happy to recommend them.

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100%

Repair Quality

I was so very impressed with the work madras paint and body did on my car. It actually looks better today than the day I bought it! What a nice surprise when i picked up my car and it was back to looking brand new, inside and out. Big thanks to all involved with repair and detailing🤩🎉

Customer Service

Awesome people .Very accommodating, and easy to work with.

Returned Clean

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Wholeheartedly recommend and will use again if situation arises.

Repair Quality

We recently had paint and body work done at this business. The work they did was exceptional. All of the staff were very friendly. I recommend them without rreservation

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Repair Quality

They did a great job on repairing my car. It looks great. It was finished in a timely manner.

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Good customer service

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Most def!

Repair Quality

Great work done on my car. Thank you guys!!

Customer Service

Very well

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Always satisfied with service and quality of their work. Recommend everything

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Translated from Spanish by Carwise
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Likely to Recommend

Me gusta recomendar, por su talento

Repair Quality

Muy bien hecho

Customer Service

Mui amables

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Repair Quality

Appreciated the unexpected personal touch of tidying the interior of the car after the exterior was repaired. It made me be even that more appreciative of the repair work done. Thank you!

Customer Service

Returned Clean