Magnum Collision Center, Inc.
In operation 44 years, 10 years at this location.
From Honda to McLaren, Magnum Collision Repair Center has more factory certifications than any other auto body shop in the area. That means our customers can feel confident knowing that—no matter the make or model—we have the proper facility, tools, and highly trained technicians to restore vehicles to pre-accident condition. In 2016, Magnum Collision Repair Center merged with Performance Auto Collision to form one of the most highly certified collision repair teams in the region. While we kept the Magnum name at this location, we operate as one unified company, committed to delivering the highest-quality repairs available. At both Magnum Collision Repair Center and Performance Auto Collision, you’ll find technicians who are equally qualified and dedicated to performing repairs that meet or exceed manufacturer standards.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
Basically am very happy with the owrk done. However, as was the case with my 1st car the week before, even though I had called on Thursady to confirm that I woud lbe coming that evening, it still took an hour AFTER I arrived to have my car ready. Even thsn a copuleo f the smaller touch up jobs we'd discussed had not been competed. I discussed this at length with Jordan and he explained to me the situation. He Definitely made the best of it and I'll still recommend Magnum to friends adn colleagues ... but the customer service side and final prep of the cars needs to be reviewed.
Customer Service - 4.0/5.0 -
As stated in #1 ... Jordan was very professional and made the best out of a disappointing experience.
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I was rear-ended on April 29th and the bumper had a minor damage. I called up the insurance and followed the process of getting the car repaired. I was suggested to take the car to Magnum Collision Center one of the approved vendors in Atlanta. I dropped the car on May 1st at the body shop (RO Number â 73179) and it was delivered on June 8th. My extreme dis satisfactory experience begins the time I walk into the body shop. Here are the chronological events that intensified the customer dissatisfaction and I am at Teslaâs mercy to take action since Magnum Collision Center does not just care about it: 1. I dropped the car at the body shop on May 1st. I enter in the main reception area and wait for 5 minutes and I see there are three people heads down working on their computers. 2. I get greeted by the Enterprise Car Rental customer service agent that is sitting on the side at the front door. I was happy that someone acknowledged that a customer walked in. 3. Finally after five minutes Jason Abbott gets his head up and makes an eye contact with me and I felt like he is compelled to talk to me because of that. 4. Jason did come by and introduced himself and we got the paper work filled. I was told that I will be contacted next day on the details and estimated date for fix. 5. I never got any calls from Magnum Collision Center and instead the insurance agent provided all the details. 6. I called Jason and left a voice mail and shared the details provided by the insurance agent. Jason calls me next day (i.e., after two days) that insurance approved and we will order the parts and estimated pick up date is May 19th. 7. I get a call from the insurance agent on May 10th that the body shop found the trunk lift gate to be faulty and that needs to be approved. Insurance agent approves it the same day. 8. On May 12th I call Jason to find out the revised estimate date to pick up the car. Jason tells me that insurance has not approved but the approval was sitting in his e-m
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Extremely Dissapointed with Customer Service
Customer Service - 0.5/5.0 -
Extremely Dissapointed with Customer Service
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 1.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Absolutely not
Repair Quality - 3.5/5.0 -
Had to return because seatbelt wasn't working properly, dirty prints were left on headliner, buffing circles visible
Customer Service - 0.5/5.0 -
Never available when I called. I always had to call to get an update. There was no hidden damage yet the original estimate was off by more than $4,000--admitted estimate was written wrong, which then made the insurance company uncooperative when the huge supplement came in
Returned Clean
Likely to Recommend - 0.5/5.0 -
Because customer service is dead at this business and false promises appear to be the norm, I can't recommend Magnum to anyone.
Repair Quality - 0.5/5.0 -
While once my vehicle was repaired the quality was good, the missed deadlines, lack of communication, and pure lack of customer service made this experience bad.
Customer Service - 0.5/5.0 -
Magnum missed deadline after deadline. I always had to call to get updates. It's frustrating as a customer to call and ask for an update and get "I don't know; let me find out and call you back". My repair should not have taken near as long as it did.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
They did a great job on my repairs, but 3 1/2 months to repair it was a little much
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They do an excellent work and the staff are friendly and courteous .