Maguire's Ford of Hershey Inc.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Very friendly people in the office. It was really nice that the young man in the office (sorry, I can't remember his name) helped me by removing the car seat in my car before it went in for repair. I also appreciated being kept informed as to completion date and estimate.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Very friendly people!

Likely to Recommend - 5.0/5.0 -

telling friends already

Repair Quality - 5.0/5.0 -

professional work and service.

Customer Service - 5.0/5.0 -

very good communications with customer

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Car looked as good as new

Customer Service - 5.0/5.0 -

Excellent customer service. They go above and beyond

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

This is the second time I have used Maguire for repairs. The experience was great both times. The office manager is wonderful, so are the mechanics. All around great experience.

Likely to Recommend - 0.5/5.0 -

As stated in the answer to the first question. I would not recommend Maguire's for collision repairs.

Repair Quality - 0.5/5.0 -

When I came to pick up my truck on 3/13/26 after a week, the exterior paint repair that had been completed had several very visible pits in it. In addition, as a result of the interior detailing activities, my glove box cover had scratches all over it (I have pictures). I was told by Richard, in a very impolite way, that the paint would be fixed and glove box cover would be replaced. When I came back a week later on 3/20/26 to pick up my truck, the scratched glove box cover, and other areas inside of my truck, had been painted. I would NEVER have agreed to this, but I was NOT even consulted. The paint, which is darker than the original color was, has several very visible finger-prints in it (I have photos of this as well). Even if Maguire's replaced my glove box cover now it will not exactly match the areas beside the glove box that were also painted the darker color. Before leaving with my truck, I noticed there were additional scratches on my dashboard area. I showed them to Matt for his awareness, but I did not want anyone doing anything else to my truck to avoid the risk of the interior of my truck being made worse than it already had been made by the detailing activities. If all of this weren’t bad enough, I was charged and paid for the detailing that resulted in interior damage to my truck and I had to pay an extra week for the rental car. I am a very loyal customer to Maguire's for my vehicle repairs and maintenance. I refer family members and friends because I feel like I can trust Maguire's to provide good service. After the collision repair experience, I will never choose Maguire's for a collision repair, nor would I make a recommendation that anyone else do so. In fact, the opposite is true. I would like to discuss any remedies for correcting what has been done to the interior of my truck with a manager who is not in the collision department and has decision making authority.

Customer Service - 0.5/5.0 -

Please see my comments to the last question. When I came to pick my truck up initially and I informed Matt that there were several very visible pits in the paint repair and that the glove box had been severely scratched up during the detailing. I was told by Matt that the exterior paint issues would be corrected and the glove box cover replaced. He was very impolite during this interaction. And then when I came back to pick my truck up for the second time, instead of the glove box cover being replaced, it and several surrounding areas were painted without anyone asking me if it would be okay to do so. I would have said "NO." The paint is darker and has finger-prints all over. It was an absolutely awful experience. My truck which I worked hard to buy and keep nice has been damaged. There were no apologies made and I was charged for the detailing that resulted in the interior of my truck being unsatisfactory.

Returned Clean

My Experience - 5.0/5.0 -

Everyone who touched my b truck for the repair did an amazing job. It looks like cut just came off the show room floor.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 2.5/5.0

Repair Quality - 3.0/5.0 -

Repairs were well done, but I had to go back a second time to have the plastic molding on the bottom of my driver's side door reattached as it was coming loose.

Customer Service - 5.0/5.0 -

Office staff were very friendly, prompt and helpful.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.5/5.0

My Experience - 5.0/5.0 -

My car looks great!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Awesome service

Likely to Recommend - 5.0/5.0 -

Maguire's was recommended to us by a relative from a recent experience; we were delighted to repeat their satisfaction.

Repair Quality - 5.0/5.0 -

Work was done promptly and very well. Results were excellent. All interactions with the manager were positive.

Customer Service - 5.0/5.0 -

They were very accommodating and professional. We received prompt and frequent updates.

My Experience - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I really would just because the communication was great. So far the workmanship was done.

Repair Quality - 5.0/5.0 -

The service at the desk and the estimate was great. The communication was perfect. The techs got my repairs done alot faster than expected so far done correctly. I can say I'm very pleased. If this happens again that I need repairs, I will definitely be back.

Customer Service - 5.0/5.0 -

Communication was perfect!!!

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0 -

I was happy with everything but don't understand why my remote start was working the day I took it there for repairs then when I got home the remote start doesn't work anymore upset about that

Customer Service - 5.0/5.0 -

I was happy with everything but don't understand why my remote start was working the day I took it there for repairs then when I got home the remote start doesn't work anymore upset about that

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Prompt and courteous service. Great job on repair.

Customer Service - 5.0/5.0

Returned Clean