Mark Williams Collision Center, L.L.C.
VERY DEDICATED TO CUSTOMER SATISFACTION. AAA APPROVED BODY SHOP IN BUSINESS SINCE 2007. NUMBER ONE IN A MAJOR INS. CO. FOR SOUTH CAROLINA AND STRIVE TO STAY THERE.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Motorcycle Repair
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Reviews (96)
- Sort By:
- Newest
Likely to Recommend - 5.0/5.0 -
There were a lot that was beyond their control, like employees leaving, but the work done is always the best.
Repair Quality - 4.0/5.0 -
Work done was perfect. I would have hoped I would have had more timely updates on how things were progressing. I also ended up paying $1600 on a rental car after the insurance ran out after 60 days.
Customer Service - 4.0/5.0 -
See previous comment.
Likely to Recommend - 1.0/5.0 -
No willing to take care of customers.
Repair Quality - 0.5/5.0 -
My vehicle sit for 3 weeks before being touched. I requested to have Mr. Mark to call me and never heard back. His staff would say he's out or wouldn't give him the message. He costed me additional rent a car cost of $392.57. His office manager stated he refused to cover my cost not even half.
Customer Service - 1.5/5.0 -
3, kept my car 1 month a 3 weeks. I was promised to have completed by October 13th and it wasn't ready until 3 weeks later passed my 30 days Rental by ins.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Quick to get the job done!!
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0 -
I just like to say that, whenever i called to check the status of my vehicle i was not told the truth, the two young ladies kept beating around the bush about my vehicle being ready. My car was in their shop 2 months 10 days. My tent on my window was scratched severely and my window latch is no longer mounted. I am somewhat disappointed in these repairs as to they have worked on my vehicle 3xs.
Customer Service - 0.5/5.0 -
Not being told the truth
Likely to Recommend - 0.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 1.0/5.0
My Experience - 5.0/5.0 -
You guys always do the best work
Likely to Recommend - 3.5/5.0 -
He does amazing work I think maybe they are just to swamped with work to stay on top
Repair Quality - 3.0/5.0 -
We have never had a bad experience this time was just a little let down having to wait 2 weeks after being told it would be taken care of that day and be done the next. Then the issue was still there so we have to bring it back and then the electronics were not hooked back up after the job was worked on so we have to bring back twice. Just a bit frustrating. But mark has always done amazing work and we love using him with our cars.
Customer Service - 3.0/5.0 -
Not complete yet
My Experience - 5.0/5.0 -
The quality of the work performed is outstanding. Everyone we talked to during the process was exceptional, helpful, and courteous!
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
The repair work looks absolutely amazing! As far as customer service all of the staff at Mark Williams were incredibly helpful and friendly.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good body shop! Always treat me with respect! Love them!!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Mark Williams Collision is the BEST. I will recommend to all my friends and family. Excellent service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Waited months for the part to be available, but all went very smooth once we took the vehicle in to be repaired. All staff helpful and efficient.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent job & great customer service. Thank you!
Customer Service - 5.0/5.0 -
Excellent job & great customer service. Thank you!
My Experience - 0.0/5.0 -
The rear bumper caps bottom edge is crooked, It’s stabilizing brackets look to be twisted and should have been straightened instead of twisting the cap crooked. The plastic plugs that secure the plastic window frame are missing and the plastic rattles.
Likely to Recommend - 2.5/5.0
Repair Quality - 1.5/5.0 -
Bumper cap is crooked and very obvious, It’s brackets were bent in the accident, Never straightened and new bumper cap pulled crooked to line up to bent brackets, A last look over by technician Would have caught the mistake.
Customer Service - 2.5/5.0 -
This survey has been filled out twice now but they haven’t responded
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
Due to delays in shipment of parts, repairs too longer than expected; however end results were good.