Martin Custom and Collision
48844 BANFIELD AVE # M-26,
Hancock,
MI
49930
USA
In operation 19 years.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
Payment Types
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for exceptional service quality, with many highlighting outstanding craftsmanship, professional work, and attention to detail. Communication receives high marks, with customers appreciating regular updates, transparency, and friendly, honest interactions. The staff is frequently described as courteous, helpful, and professional. Many customers note that vehicles are returned cleaner than when dropped off, and several mention receiving loaner cars during repairs. Timeliness is generally well-regarded, with customers understanding when delays occur due to parts availability. The shop has built strong customer loyalty, with many returning customers and numerous recommendations to friends and family.
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Service Quality
"Hands down the best place to have any work done. Extremely professional and amazing work. Haven't ..."
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"Outstanding work as usual"
"Excellent craftsmanship"
"They're very friendly, thorough and do high quality work. They're also very fair in pricing and honest - not ..."
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"Car looks like new again. I would never know it had been damaged."
"Once all my parts were in they went to town to fix it and make sure I had it as quick as I could"
"On Time"
"Yes, it was ready the same day which they said it would either be the same day or the next."
"Delays were encountered, but were explained"
"Not their fault, had to order a fender that took awhile to come in."
"Absolutely great. Communication was 100%"
"Very easy to work with, friendly staff, great communication. Quality work!"
"Very good with updates, and answering questions."
"Completely transparent"
"Communication between myself and the crew was excellent"
Larry
(RAM owner)
reviewed 7/20/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Tim
(Chevrolet owner)
reviewed 7/20/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Guys did a great job, they were fast always kept in touch!
Customer Service - 5.0/5.0
Returned Clean
Mike
(Ford owner)
reviewed 7/20/26
Likely to Recommend - 5.0/5.0 -
I recommend them all the time
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Kenyon
(Toyota owner)
reviewed 7/20/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work and friendly service!
Customer Service - 5.0/5.0
Returned Clean
Carol
(Chevrolet owner)
reviewed 7/17/26
Likely to Recommend - 5.0/5.0 -
Wouldn’t recommend any other collision repair
Repair Quality - 5.0/5.0 -
Martin collision is always fair honest and do great work! I trust them to tell it like it is
Customer Service - 5.0/5.0 -
Friendly and helpful
Returned Clean
Robert
(Dodge owner)
reviewed 7/16/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
1990 Truck looks very good
Customer Service - 5.0/5.0
Returned Clean
Melanie
(Toyota owner)
reviewed 7/16/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did an awesome job!
Customer Service - 5.0/5.0
Returned Clean
Gordy
(Chevrolet owner)
reviewed 7/6/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Sheri
(Subaru owner)
reviewed 6/29/26
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Melissa
(Subaru owner)
reviewed 6/29/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Timely responses and great service on the vehicle. Thanks Jason!
Customer Service - 5.0/5.0
Returned Clean
Tammy
(Ford owner)
reviewed 6/29/26
Likely to Recommend - 5.0/5.0 -
Great place!
Repair Quality - 5.0/5.0 -
Great place to deal with! Very pleased with the work they did on my vehicle.
Customer Service - 5.0/5.0 -
Great service!
Returned Clean
Glen
(Toyota owner)
reviewed 6/26/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work and in a timely fashion
Customer Service - 5.0/5.0
Returned Clean
Bill
(Chevrolet owner)
reviewed 6/24/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
No delay from first contact to finished repair. Loaner car included.
Customer Service - 5.0/5.0 -
They worked with insurance to keep everything moving forward
Returned Clean
Ellen
(Mazda owner)
reviewed 6/12/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Jon
(Chevrolet owner)
reviewed 6/8/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Don
(Volkswagen owner)
reviewed 6/4/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Tye
(GMC owner)
reviewed 5/28/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work on my roll pan looks amazing also fixed paint chips without me having to ask I was gonna mention but got sorted out regardless
Customer Service - 5.0/5.0
Returned Clean
Jay
(Chevrolet owner)
reviewed 5/28/26