Martin Custom and Collision
48844 BANFIELD AVE # M-26,
Hancock,
MI
49930
USA
In operation 19 years.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
Payment Types
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its top-notch repair quality, with many noting results that exceeded expectations - vehicles returned cleaner than when dropped off, with some describing them as looking brand new. The shop receives high marks for transparent and proactive communication, keeping customers informed throughout the repair process. Timeliness is generally well-regarded, with customers appreciating honest explanations when delays occurred due to parts availability. Several customers highlighted the added value of loaner vehicles, interior cleaning as a bonus, and fair, honest pricing. The shop is widely recommended by loyal, repeat customers. A few customers noted minor areas for improvement, including occasional delays beyond initial estimates and, in isolated cases, a smoke smell in returned vehicles or minor items needing follow-up - all of which were flagged directly by customers in their feedback.
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Service Quality
"Hands down the best place to have any work done. Extremely professional and amazing work. Haven't found any place better."
"They're very friendly, thorough and do high quality work. They're also very fair in pricing and honest - not ..."
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"Absolutely wonderful service. Was kept up to date on the progress of the pieces coming in and given the ..."
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"Excellent craftsmanship"
"Very easy to work with, friendly staff, great communication. Quality work!"
"Always call you when things will be done or when parts will be in great communication"
"Communication between myself and the crew was excellent"
"communication was not a problem"
"Very easy to work with, friendly staff, great communication. Quality work!"
"Guys did a great job, they were fast always kept in touch!"
Shawn
(Jeep owner)
reviewed 9/30/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Really & truly, I appreciate all the guys I've interacted w/at Martin Custom & Collision. I respect their opinions, & I really appreciate their attention to detail. Fantastic job!!!
Customer Service - 5.0/5.0
Returned Clean
Trina/Jeff
(Ford owner)
reviewed 9/30/26
Likely to Recommend - 5.0/5.0 -
I wouldn't recommend anyone else besides Martin's!
Repair Quality - 5.0/5.0 -
I wouldn't consider anyone else to trust with my vehicle!
Customer Service - 5.0/5.0 -
Spectacular work and great at communicating with me and my insurance.
Returned Clean
Martin
(Nissan owner)
reviewed 9/30/26
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0 -
Kept me in the loop on status of repair
Returned Clean
Curt
(Chevrolet owner)
reviewed 9/23/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Benjamin
(GMC owner)
reviewed 9/4/26
Likely to Recommend - 5.0/5.0 -
Martin will be my first choice on any future work I need done.
Repair Quality - 5.0/5.0 -
Good work
Customer Service - 5.0/5.0 -
Great people
Returned Clean
Bob
(Ford owner)
reviewed 9/3/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Darrin
(Buick owner)
reviewed 9/3/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They do a great job.
Customer Service - 5.0/5.0
Returned Clean
Jeff
(Toyota owner)
reviewed 9/3/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work Fair pricing
Customer Service - 5.0/5.0
Returned Clean
Vanessa
(Toyota owner)
reviewed 8/31/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Craig
(Chevrolet owner)
reviewed 8/20/26
Likely to Recommend - 5.0/5.0 -
These are the only guys I recommend to my friends to get their vehicle fixed at
Repair Quality - 5.0/5.0 -
As always top notch service from Martin’s the guys always do an awesome job and I would recommend anybody to them.
Customer Service - 5.0/5.0 -
Always great communication
Returned Clean
Al
(Ford owner)
reviewed 8/17/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fast and precise
Customer Service - 5.0/5.0
Returned Clean
Mary
(Chrysler owner)
reviewed 8/17/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Emily
(Subaru owner)
reviewed 8/10/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Dave
(Ford owner)
reviewed 8/10/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Janice
(Honda owner)
reviewed 8/7/26
Likely to Recommend - 5.0/5.0 -
Always have, since I've found them. 🙂
Repair Quality - 5.0/5.0 -
They've always been great with getting things fixed and properly. While being honest about the problem.
Customer Service - 5.0/5.0 -
Always great!
Returned Clean
Larry
(RAM owner)
reviewed 7/20/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Tim
(Chevrolet owner)
reviewed 7/20/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Guys did a great job, they were fast always kept in touch!
Customer Service - 5.0/5.0
Returned Clean
Mike
(Ford owner)
reviewed 7/20/26
Likely to Recommend - 5.0/5.0 -
I recommend them all the time
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Kenyon
(Toyota owner)
reviewed 7/20/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work and friendly service!