McConnell Automotive LLC.
In operation 71 years.
McConnell Collision Center is a family-owned shop that has been in business in Mobile, Al since 1955. As part of the McConnell GMC franchise dealership, we are a factory trained and certified GM body shop. However, our expertise isn't limited to GM vehicles, we repair all makes and offer a lifetime warranty to stand behind our work! We strive for an invisible repair to your vehicle. Our highly qualified technicians undergo extensive training and use state of the art equipment to ensure your vehicle is restored to factory specs. The most valuable aspects of our business are our employees. We have a long-tenured group of people who take pride in their work and ensure the repairs performed on your vehicle are nothing short of outstanding!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Can’t say enough about the customer service I received. Also, the repair was completely acceptable!
Repair Quality - 5.0/5.0 -
AWESOME
Customer Service - 5.0/5.0 -
100% satisfied, Rachel takes pride in what she does, and does her job very well. You have a valued employee, I would recommend anyone to go to your place of business because of the service I received. She went above and beyond the call of duty, and I appreciate that so much.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Definitely a 10
Repair Quality - 5.0/5.0 -
Rachel is absolutely amazing!! She’s very helpful and take customer service seriously!!
Customer Service - 5.0/5.0 -
Rachel was truly amazing! She answered all my questions she explained the process completely! And was always available
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 2.5/5.0 -
Upon bringing my vehicle to McConnell GMC for repair I wrote on my ticket that there was a recall(s) which needed to be addressed on my GMC and I requested that it be taken care of during the time it would be in their possession for repairs. I further addressed this numerous times and I do mean numerous times with Rachel. McConnell GMC had my vehicle for an entire month! I was scheduled to pick my vehicle up on a Saturday. I have two sets of keys for my vehicle and since that department is closed on the weekend, I previously arranged with Rachel to pay her on Friday so that when I got back in town, I could have access to my vehicle. That Thursday evening before closing, I called Rachel at GMC to make payment over the phone. However, I was informed by Rachel that getting my vehicle on Saturday was not possible because the recall(s) still needed to be performed on my vehicle, as well as the vehicle needed to be cleaned up. She said my vehicle would not be ready until the following Monday. On Monday evening I received a call from Rachel informing me that my vehicle will not be ready until Tuesday. When I went to pick my vehicle up Tuesday, I was informed that the recall(s) had not been performed on my vehicle because they had to order parts. I asked Rachel what went wrong. She just shrugged her shoulders. I reminded Rachel that I had addressed this when my vehicle was dropped off a month ago and numerous times in between with her and she assured me this would be taken care of. Upset that this was not taken care of, I went to the service department to find out why it would be another month before my vehicle could have the recall(s) addressed. I found out from the service manager that it was because the service department never received any information regarding a need for the recall(s) to be performed on my GMC until Friday the day before I was scheduled to pick it up. Therefore, the parts were never ordered and they are on back order. I was also told it takes at least 3 to 4 weeks before the parts would come in and it would take at minimum three hours when I brought it back to have the recall(s) performed. All it took was the vehicle’s identification number, the Vin number for them to have known what recall(s) my vehicle needed. However, this was not done. I have to wait an additional month before the parts come in and then go back to McConnell GMC and wait at least three hours I’m told for the recall(s) to be performed. Very disappointing because this should have been handled better. All it took was for my vehicle’s identification number (VIN) to be given to service so that this issue would not still be at hand!
Customer Service - 2.5/5.0 -
Upon bringing my vehicle to McConnell GMC for repair I wrote on my ticket that there was a recall(s) which needed to be addressed on my GMC and I requested that it be taken care of during the time it would be in their possession for repairs. I further addressed this numerous times and I do mean numerous times with Rachel. McConnell GMC had my vehicle for an entire month! I was scheduled to pick my vehicle up on a Saturday. I have two sets of keys for my vehicle and since that department is closed on the weekend, I previously arranged with Rachel to pay her on Friday so that when I got back in town, I could have access to my vehicle. That Thursday evening before closing, I called Rachel at GMC to make payment over the phone. However, I was informed by Rachel that getting my vehicle on Saturday was not possible because the recall(s) still needed to be performed on my vehicle, as well as the vehicle needed to be cleaned up. She said my vehicle would not be ready until the following Monday. On Monday evening I received a call from Rachel informing me that my vehicle will not be ready until Tuesday. When I went to pick my vehicle up Tuesday, I was informed that the recall(s) had not been performed on my vehicle because they had to order parts. I asked Rachel what went wrong. She just shrugged her shoulders. I reminded Rachel that I had addressed this when my vehicle was dropped off a month ago and numerous times in between with her and she assured me this would be taken care of. Upset that this was not taken care of, I went to the service department to find out why it would be another month before my vehicle could have the recall(s) addressed. I found out from the service manager that it was because the service department never received any information regarding a need for the recall(s) to be performed on my GMC until Friday the day before I was scheduled to pick it up. Therefore, the parts were never ordered and they are on back order. I was also told it takes at least 3 to 4 weeks before the parts would come in and it would take at minimum three hours when I brought it back to have the recall(s) performed. All it took was the vehicle’s identification number, the Vin number for them to have known what recall(s) my vehicle needed. However, this was not done. I have to wait an additional month before the parts come in and then go back to McConnell GMC and wait at least three hours I’m told for the recall(s) to be performed. Very disappointing because this should have been handled better. All it took was for my vehicle’s identification number (VIN) to be given to service so that this issue would not still be at hand!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am totally happy with all the aspects of my vehicle repair. Wonderful work and i was appraised of work status as the repairs progressed. Never any question tjat was not answered.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It was a great experience!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Excellent!
Repair Quality - 5.0/5.0 -
The staff was excellent!!! I am satisfied with the work they did.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would recommend to all my family and friends
Repair Quality - 5.0/5.0 -
McConnell did a great job and fast turn around. I’m highly satisfied with the results and would gladly recommend them to family and friends. Erica Parks was amazing with customer service and support.
Customer Service - 5.0/5.0 -
Erica Parks was amazing with customer support!!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Would recommend anyone to use McConnell
Customer Service - 5.0/5.0 -
Everything was done to make me happy
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repairs were completed in a timely fashion & the car looks brand new in the repaired section.
Customer Service - 5.0/5.0 -
Rachel, the lovely woman who handled our repairs, is totally professional, up front, kind, & provided world class customer service.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Rachel was fantastic. My truck was returned on the date promised.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I really appreciate the service that was rendered from your fine staff my vehicle it looks wonderful and they care that I was given from Rachel was wonderful
Customer Service - 5.0/5.0 -
There's nothing like hiring people that answer phone in a professional way ask Erica did each time and take care of your every need like Rachel did write down to retrieving our phone that was left in the vehicle