Mel's Intercity Collision Inc.
In operation 49 years, 46 years at this location.
MEL'S Inter-City Collision is a family owned collision, towing and auto repair facility that has been is business in the Tri-Cities Washington since 1977. Since we are locally owned and operated and are committed to standing behind our quality service. We feel we have a great service to offer anyone that has been involved in a collision. We can start by towing the vehicle, writing an accurate estimate, then repairing the vehicle where both autobody and mechanical repairs are done under one roof. Our technicians have completed extensive training, and with hard-earned expertise in modern repair technology, where each one is qualified to restore your vehicle to pre-accident condition.
- Free Estimates
- Insurance Company Assistance
- Full Service Mechanical
- Towing
- Detailing
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good communication. Repair was great, attention to detail, immaculate. Overall great service.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Mel's has always done an excellent on my vehicle repairs. I wouldn't go any place else.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I always recommend Mel’s to everyone.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent service
Returned Clean
My Experience - 5.0/5.0 -
You guys are the best!! And I will definitely as always refer your shop. From the moment you walk in the front door for a quote on the repairs, Heather and Cheryl take all your worries away they are so professional and caring about your concerns. Keeping you posted during the repair process is much appreciated. Thank You
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It looks like there was never any damage and I have had many compliments on the nice work that you have done!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very happy with how my car looked when I picked it up.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Would 100% recommend.
Repair Quality - 5.0/5.0 -
They were wonderful to work with. Kept us updated on the repairs. From the initial towing to the final repairs they were great to work with.
Customer Service - 5.0/5.0 -
Always keeping us updated on the repairs. Never had to call to check. They would call to update.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great experience overall! I loved the status update emails and call. Great customer service by the receptionist from beginning to end!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Prompt excellent repair has me completely satisfied
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
great job very nice people very accommodating
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I think the repairs were great and I was completely satisfied!
Customer Service - 5.0/5.0 -
Again, the business is well-run by Heather, Cheryl, and Mel in the background. They are nice to deal with in their trade and personable to boot
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Wouldn’t go to any other body shop.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
At Mel’s everyone is very nice & friendly, they do a terrific job repairing vehicles. Thank you all very much.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job done & fantastic people working there
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Very very likely!!
Repair Quality - 5.0/5.0 -
Great job and service!!
Customer Service - 5.0/5.0 -
Outstanding!!
Returned Clean
Likely to Recommend - 5.0/5.0 -
Did already.
Repair Quality - 5.0/5.0 -
One drawback was having to wait so long but do understand. Thank you. Have recommended you to friends.
Customer Service - 5.0/5.0 -
Great job