Mercedes-Benz of Arlington
In operation 89 years.
When you trust your repair work to a Mercedes-Benz Certified Collision Center, you´ll enjoy the confidence and peace of mind that your Mercedes-Benz will leave looking as close to its pre-accident condition as possible. That´s because the technicians working to restore your vehicle´s appearance and performance are the people who know it best. All collision facilities certified by Mercedes-Benz have successfully completed an extensive audit, and have made the significant commitments to quality and service required to receive this level of recognition. This rigorous process enables Mercedes-Benz to distinguish those body shops which meet or exceed Mercedes-Benz standards for tools, equipment, facilities, repair work, and commitment to customer care.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0 -
I think I would recommend them anyway as they specialize on MB.
Repair Quality - 4.0/5.0 -
It took longer than I expected. I was informed it took longer due to insurance involvement.
Customer Service - 4.0/5.0 -
It was good overall.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Service was excellent and the repair work was superb.
Customer Service - 4.5/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I am very disappointed with the response and closeout of service at the Collision Center. The service does not compare with the level of service provide at the Service Center. I paid out of pocket and provided two cashier's checks (on Aptil 28 + May 22). I was then notified (by Brian) that I have a credit (in the amount of $124.07) when I picked up the car. I was advised the the Collision Center would have to cut a check to resolve the credit I am owed. I am still awaiting!! I called Brian (on June 8) to follow up. He said he would follow up with the manager and call me back that same day. I am STILL awaiting to hear back and it is now June 14th! This is the lack of response and closeout that I am referring to - it is most disappointing. I would not recommend the Collision Center to others. The level of customer care and response does not meet the same bar as the level of service I receive from the regular Service Center. I would like to pick up the check (for my credit) soonest; please contact me directly to close this matter. Thanks.
Likely to Recommend - 1.0/5.0
Repair Quality - 2.0/5.0 -
The seams of the rear panels where the repair was completed is misaligned. Although the dent was repaired, a section of the panels is indented. Further, my car was so dirty when it was returned to me, that I couldn’t evaluate the paint job. It was clean when I dropped it off. I will be filing a bbb complaint.
Customer Service - 1.0/5.0 -
I called Jocelyn for 4 days and received no response.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
I would NOT recommend this shop to anyone. Unprofessional on all levels and overpriced on all services. Example, 4 wheel alignment over $400.00. Did the vehicle really need one?? Did the vehicle really need a safety check for over 1K. I knew there was a problem when the Insurance adjuster contacted me and said I may have out of pocket expenses caused by the dealership charging excessive prices. Manager of auto body shop actual stated to "this is mercedes, what did you expect" I expected NOT to get ripped off!!!! At one point, I threatened to take the vehicle to another shop. Very disappointed.
Repair Quality - 1.5/5.0 -
repairs took very long to complete and LR tire had markings on it. Looks very unprofessional
Customer Service - 0.5/5.0 -
Customer Service was poor and promise time of vehicle was not met. I will never take my vehicle to Mercedes in Arlington again for any service. The fact remains that Mercedes is not a quality vehicle and repairs are too costly. Plus as high as your pricing is you have the nerve to charge an extra 3 percent when using a credit card. what a joke
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Repair work is excellent!
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Great work
Customer Service - 4.5/5.0 -
Very good
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fantastic job with repairs, weekly updates helped. Thank you!
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
It was the worst case that I have ever had. I didn’t expect this dramatically low quality service at MB.
Repair Quality - 0.5/5.0 -
It was so unfortunate, but I have to confess that this was the worst service I have ever had for about 30 years that I own my car.
Customer Service - 0.5/5.0 -
Ms. Jocelyn Andrade was my customer service staff. Her treatment of my case was terrible, unfortunately. She didn’t let me know much information about the schedule of the repair even though I asked her and shared our daily challenges without my car.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0 -
Would have liked better communication as to when it would be ready. My car was supposed to,be done on Friday and was not ready until Tuesday.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Clear communication about timing, complete work faster than expected, easy to pickup/return rental car at same location.
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Both this shop and Mercedes in general.
Repair Quality - 0.5/5.0 -
GEICO complained about the communication. They kept my car three times longer than estimated, and were horrible at even answering phones. Said loaners were not something they do. When I got there, first thing I was asked was if I was returning a loaner. One of the collision center workers kept laughing on the phone like he was high. Horrible horrible service. I will be complaining to Mercedes and taking action as Geico sees fit as they assess how dissatisfied they are as well.