Mercedes Benz of Morristown Collision Center

4.8 (520reviews)

97%

(973) 525-1180

155 East Hanover Ave, Morristown, NJ 07960

97%

See Photos

155 East Hanover Ave
Morristown, NJ 07960

Get Directions Website Email

About Mercedes Benz of Morristown Collision Center

See Photos

155 East Hanover Ave
Morristown, NJ 07960

Get Directions Website Email

In operation 37 years, 21 years at this location.

Mercedes Benz of Morristown Collision Center

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

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Website

Reviews (520)

Sort By:
Newest
Rating

489 Customers Rated

5 Stars

75.2% Complete

(391)
4 Stars

10.8% Complete

(56)
3 Stars

3.1% Complete

(16)
2 Stars

1.7% Complete

(9)
1 Star

1.3% Complete

(7)
< 1 Star

1.9% Complete

(10)

Customers say

Overall Customer Satisfaction

Customers consistently praised the body shop for its exceptional service quality, professional staff, and outstanding repair work. Many highlighted the seamless, stress-free experience from start to finish, with vehicles returned looking brand new or even better than before. Communication was a standout strength, with customers appreciating regular text and phone updates throughout the repair process. Timeliness was also well-regarded, with numerous repairs completed ahead of schedule. A few customers noted areas for improvement, including occasional delays in parts ordering, difficulty reaching customer service, and isolated instances of incomplete repairs requiring a return visit. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.

Select to learn more

Service Quality
Communication

"... made the entire experience extremely convenient. The professionalism, responsiveness, and commitment to customer satisfaction demonstrated by the Mercedes-Benz team made me feel ..." Read more

"The work was done perfectly. There is no sign of the previous damage at all."

"It was a smashing experience in every respect! I could not be more amazed."

"Flawless and the communication along the way was excellent"

"Great team, impeccable service, efficiently done."

"... accommodating and fast. The body shop did a great job and communicated clearly with me throughout the repair" Read more

"Explained the process and timing. Kept me informed on progress. Were professional and easy to deal with."

"MBB did a great job and provided very useful updates during the course of the service."

"All repairs needed explained clearly and accurately"

"Communication with the various teams could be improved."

Service Quality
Communication

Service Quality
Communication

"... made the entire experience extremely convenient. The professionalism, responsiveness, and commitment to customer satisfaction demonstrated by the Mercedes-Benz team made me feel ..." Read more

"The work was done perfectly. There is no sign of the previous damage at all."

"It was a smashing experience in every respect! I could not be more amazed."

"Flawless and the communication along the way was excellent"

"Great team, impeccable service, efficiently done."

"... accommodating and fast. The body shop did a great job and communicated clearly with me throughout the repair" Read more

"Explained the process and timing. Kept me informed on progress. Were professional and easy to deal with."

"MBB did a great job and provided very useful updates during the course of the service."

"All repairs needed explained clearly and accurately"

"Communication with the various teams could be improved."

Catherine (Mercedes-Benz owner) reviewed 9/4/26

I did a silly thing and you solved my problem beautifully! Julio was fantastic!! Thank you Catherine Campen

Alice (Toyota owner) reviewed 9/3/26

Stephen was great. Provided me with exactly what I asked for where other shops were trying to squeeze me

Chanpen (Toyota owner) reviewed 8/28/26

Beautiful work that was finished within 7.5 business days. Stephen is a very good communicator. He kept me informed every step of the way. Thank you, Mercedes-Benz.

Alyssa (Mercedes-Benz owner) reviewed 8/26/26

Very nice job not rushing and making sure the car was repaired really well. Quality over speed and thank you for cleaning the car and returning it better than you found it

Devanand (Mercedes-Benz owner) reviewed 8/24/26

Frederick L (Mercedes-Benz owner) reviewed 8/24/26

Claire (Mercedes-Benz owner) reviewed 8/21/26

Shawn (Mercedes-Benz owner) reviewed 8/20/26

Exceptional service and the car came out great!! Thank you so much!!

My experience with Mercedes-Benz has been exceptional from start to finish. The entire service process was professional, efficient, and far exceeded my expectations. What stood out most was the transparency and communication throughout the repair process. I was kept informed about what was being inspected, what repairs were needed, and why. There were no surprises, and everything was explained clearly and honestly. I truly appreciated knowing exactly what was happening with my vehicle every step of the way. The speed of the repairs was also impressive. The service team worked efficiently while still maintaining a high level of attention to detail and quality. My vehicle was returned to me promptly and in excellent condition, which made the entire experience extremely convenient. The professionalism, responsiveness, and commitment to customer satisfaction demonstrated by the Mercedes-Benz team made me feel valued as a customer. It is clear that they take pride in their work and in representing the Mercedes-Benz brand. Overall, this was one of the best automotive service experiences I have ever had. I would absolutely recommend this Mercedes-Benz service department to anyone looking for honest communication, fast service, quality repairs, and exceptional customer care. They truly set the standard for what a dealership service experience should be.

Sahil (Mercedes-Benz owner) reviewed 8/20/26

I had to bring the vehicle back a second time to fix the door lock which was not properly attached. Otherwise, it was great repair.

Michele (Audi owner) reviewed 8/19/26

Margaret (Mercedes-Benz owner) reviewed 8/17/26

Vivian (Mercedes-Benz owner) reviewed 8/10/26

Carla (Mercedes-Benz owner) reviewed 8/5/26

Harry (Mercedes-Benz owner) reviewed 8/3/26

Brian (Toyota owner) reviewed 8/3/26

RAPHAEL IS SO PROFESSIONAL I RECOMMEND HIM YOUR ESTABLISHMENT IS VERY CREDIBLE MY TRUCK LOOKS PERFECT

Jeffrey (Mercedes-Benz owner) reviewed 8/3/26

MBB did a great job and provided very useful updates during the course of the service.

Maureen (Volkswagen owner) reviewed 7/30/26

Looks like a brand new car! Thanks everyone!

Joseph (Honda owner) reviewed 7/29/26

Perry (Toyota owner) reviewed 7/28/26

Kent (Hyundai owner) reviewed 7/27/26

The car came out superb. Please give my thanks to Pat and Rick. I really appreciate all the hard work they put into it.

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When leaving your vehicle, make sure the auto body shop completes a prior damage inspection to identify any scratches or dents not related to the accident.

Mercedes Benz of Morristown Collision Center

About Mercedes Benz of Morristown Collision Center

Reviews (520)

489 Customers Rated

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean