Mercer Auto Body, Part of The Aureus Group

4.9 (1,477reviews)

98%

(610) 444-0925

541 East South Street, Kennett Square, PA 19348

98%

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541 East South Street
Kennett Square, PA 19348

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About Mercer Auto Body, Part of The Aureus Group

See Photos

541 East South Street
Kennett Square, PA 19348

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

Shop Assistant

Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.

In operation 45 years.

Mercer Auto Body is an auto body and collision repair shop that repairs all makes and models of vehicles and has been in Kennett Square for 42 years. We understand that auto repairs can be a hassle and can sometimes get expensive. We work hard to make the repair process easy for you by working with you to meet your needs and budget, and by getting your vehicle back on the road as fast as possible.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

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Website

Reviews (1,477)

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Rating

1,358 Customers Rated

5 Stars

80.2% Complete

(1184)
4 Stars

6.3% Complete

(93)
3 Stars

2.4% Complete

(36)
2 Stars

1.3% Complete

(19)
1 Star

0.4% Complete

(6)
< 1 Star

1.4% Complete

(20)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for its outstanding communication, keeping them informed via texts, emails, and phone calls throughout the repair process. The quality of repairs is frequently highlighted, with many noting their vehicles looked brand new upon return. Timeliness is a recurring strength, with numerous customers receiving their vehicles ahead of schedule. Staff professionalism, friendliness, and willingness to go above and beyond are widely appreciated, including assistance with rental cars and insurance claims. A few customers noted areas for improvement directly from their comments, such as delays in receiving updates, longer-than-expected repair times, and occasional minor issues upon vehicle return. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop.

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Service Quality
Timeliness
Communication

"Mercer Auto Body is second to none. I previously had work done on my truck which went way beyond my expectations. ..." Read more

"... completed sooner than expected. I was amazed that the car looked new The paint blended in perfectly They even washed the car and vacuumed I highly recommend ..." Read more

"... was very impressed with the speed of the repair, the excellent customer service, and the outstanding communications. I received an update every day or ..." Read more

"... amazing from start to finish. Communication was great, the work was done faster than expected, and my car looks perfect. Youd never know it was in an accident. ..." Read more

"Excellent quality of the work"

"Great service from start to finish. Kept me informed, finished work early and car looks like brand new!!"

"Excellent customer service and prompt service. Completed repairs ahead of time. From initial welcome to their shop and throughout the process I was kept ..." Read more

"There was an estimate of a week or two and it was ready in 4 days!"

"We were originally told the repair would take 3 to 5 days. We would have appreciated being told why it ..." Read more

"I am very happy with the repair. Also, I was happy that you were able to have the work completed within a week. Thank you."

"... their level of customer service and communication. I literally got an update almost every day that they had my car." Read more

"... the moment I dropped the vehicle off, your team was professional, communicative, and transparent about the repairs and costs. The work was completed on schedule, ..." Read more

"The professionalism and the communication throughout the entire process was outstanding. Thank you."

"Fabulous customer service, very professional, excellent communication. Very pleased. Would definitely recommend."

"... repair work started on the car which was about 2 weeks we were getting no updates and were not getting call backs. Why did it take over 10 days to get estimate ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication