Metro Collision of Springfield CARSTAR
In operation 11 years.
CARSTAR Metro Collision of Springfield. Manufacturer Certified Collision Care. Tesla Certified Body Shop, Ford F150 Aluminum Certified, Ford Certified Collision Network, Subaru Certified Collision Center, I-CAR Gold Class Shop.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
- Vietnamese
- Arabic
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Communication was clear, repairs delivered ahead of schedule, polite and thorough staff. Would have appreciated proactive communication on possible timeline of completion of the project. However, when I called I was given the info.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Amazing work, it was fast and I appreciated the updates through text.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0 -
Si los recommends CARSTAR metro Springfield
Repair Quality - 4.0/5.0 -
Estoy satisfecho
Customer Service - 4.0/5.0 -
Feliz
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Chris is a busy man who gets things done!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Absolutely love the work that was done by Car Star! John, Ms Polly and Aaron are always an extreme pleasure to work with, but Marjorie is rude and did not keep me updated/communicate on a potential delay. I received a text from Car Star that my car would be ready on 04/01/26, as scheduled, and delays would be communicated. However, by 5:30pm on 04/01/26, there was no update so I called. I had to rush and get my car at 5:55pm after chasing her for an update. When I asked her why she did not communicate the delay, as per text that I had received earlier in the day, she was dismissive and rude. All in all, I am happy with how my car turned out. It looks great!
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great job and ready on time
Likely to Recommend - 5.0/5.0 -
I surely would recommend
Repair Quality - 5.0/5.0 -
Everything came out perfectly!
Customer Service - 5.0/5.0 -
Great service, fast and easy
Likely to Recommend - 5.0/5.0 -
Great job and team
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
It was great, I was happy to see that you washed my car as well.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
The customer service was really good with regard to the interaction when I did speak to someone. They were kind and helpful. Overall it was a satisfactory experience. The only issue I had was that I had to call several times to get updates after my vehicle wasn’t ready 4-5 days beyond the estimated due date. A little more proactivity to let me know what was happening would have been appreciated.
Returned Clean
Likely to Recommend - 5.0/5.0 -
no comment
Repair Quality - 5.0/5.0 -
I loved the way they repair the damaged parts. I fully recommend all I know to take their damaged car to carstar auto body repair.
Customer Service - 5.0/5.0 -
They are very professional. They handle you in a very good way.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0 -
The problem is long repair time.
Repair Quality - 4.0/5.0 -
The only problem is that it took too long. When I got the car, it was washed and cleaned. You even cleaned the interior floor mat (front and back). which was appreciated. The cleaning gave a bonus point.
Customer Service - 4.0/5.0 -
It took too long for the repair.