M&L Chrysler, Dodge, Jeep, RAM

Likely to Recommend - 0.5/5.0 -

I will never refer anyone to get there car serviced there an if the salesman side is anything like the car service center just shut down the whole facility.

Repair Quality - 0.5/5.0 -

Very very disappointed with my services. I waited 2 months to get my car serviced. They charged my insurance company over 20,000 an I have only had my vehicle back for about 4/5 days an I’m going to have to take it back already to them. If my insurance didn’t pay so much to the company I would recommend taking my card to another place instead of here. I will also follow up with my insurance company an tell them about my experience as well the company hopefully they can find better in network organization to assist with there clients for better satisfaction. A for the price they charged my insurance a the time length they had my car I should have to be coming back to get more things fixed. Everything should have been done once calling me to pick up my vehicle after having at the shop for almost 6 weeks.

Customer Service - 1.0/5.0 -

They had excuse’s every time I called checking on my car. Every week they would give me a new date the car would be ready. Very unprofessional.

Likely to Recommend - 5.0/5.0 -

Very satisfied with the work and the person handling my case

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

So far I am completely satisfied with the work and all personnel associated with my repairs

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.5/5.0 -

did not receive a call when it was ready. I called to check the progress

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

M and L provided good contact during the repair phase regarding insurance claims, availability of materials and timing. Ultimately the repairs are wonderful, especially given the severity of the damage. There were a couple of hiccups at the completion stage and all was resolved completely to my satisfaction. I recommend this company!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 2.5/5.0 -

I did not get to choose who repaired my car my insurance dictated where they wanted me to take it

Repair Quality - 3.0/5.0 -

There were some problems with Staffing that caused a big delay in my car's repairs. And then it seemed everyone got sick NC Collision Center. I think they had the flu and covid. So that was understandable for a delay.

Customer Service - 3.0/5.0 -

Of the service was up and down because of the Staffing situation in the office. And the illnesses in the office.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

an excellent job was done on my car

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Good work.

Repair Quality - 5.0/5.0 -

Excellent work done on my car! Got my car back to me in a minimal amount of time! Thank you!

Customer Service - 5.0/5.0 -

Everyone was very helpful and courteous.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Brittney work with me from day one and worked tirelessly to get me completed quickly! Thanks so much for getting me back in my truck as fast as possible!

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Let them know that they did a wonderful job and I am very satisfied

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

I think it look even better than before accident

Likely to Recommend - 2.5/5.0 -

Great customer service. When all is said and done, I’m sure I’ll be more happy with repairs but right now I’m just discouraged.

Repair Quality - 1.5/5.0 -

I drove home only to discover they hadn’t repaired the leaking shock. Still waiting to get that repaired.

Customer Service - 5.0/5.0 -

They were incredibly helpful, clear, and even kind.