Modern Auto Body - South Orange

4.9 (438reviews)
99%
343 Valley Street,  South Orange Village,  NJ  07079
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In operation 13 years.

At Modern Auto Body Powered by VIVE, we provide superior service to our valued customers throughout the South Orange area, as well as Essex County. Our welcoming and knowledgeable customer care team works hand in hand with our expert estimators to offer you seamless support throughout your experience with us. Our technicians are committed to excellence, pursuing ongoing education to deliver top-quality auto body repairs. By taking a people-first approach, we place your safety and satisfaction above all else, ensuring a service you can trust backed by a lifetime warranty.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 4:30 pm
Tue 7:30 am - 4:30 pm
Wed 7:30 am - 4:30 pm
Thu 7:30 am - 4:30 pm
Fri 7:30 am - 4:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (438)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional repair quality, with many noting their vehicles looked brand new upon return. The staff receives high marks for professionalism, friendliness, and attentiveness. Communication is a standout strength, with customers appreciating regular text and phone updates throughout the repair process. Timeliness is frequently highlighted, with numerous customers pleasantly surprised by early completions. A few customers noted areas for improvement, including incomplete repairs, delayed updates, and occasional missed communications, as mentioned directly in their feedback. Overall, the vast majority of customers express strong satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... highly recommend them! From the moment I walked in, the team was professional, friendly, and incredibly helpful. They kept me informed throughout the entire repair ..." Read more
"We can't believe how great this repair job wasis. The car is impeccable and the craftsmenship and care it took to make it perfect again shows."
"Modern Auto Body exceeded my expectations in full service, customer care, quick turnaround and excellent work in restoring ..." Read more
"Everything was great, my car looks like it did when I bough it. They did excellent detail work throughout the car."
"I'm very pleased with the results. Modern Auto Body went above and beyond, and they even cleaned the interior of my car which I never expected and ..." Read more
"A few days early and they kept me posted."
"My car was ready sooner than I expected. They said it would take about a week, but it was ready by the 4th day."
"My car was ready a day before they told me it would be ready!"
"Modern was incredible! The work was perfect and they completed a week faster than they said they would! Everyone was so pleasant to work with."
"I would have given you a 10, but the repair took two weeks when I had been led to think it would only be one. That said, I would readily recommend you ..." Read more
"Excellent experience. Quality and timely work with great communication all along."
"Excellent customer care and communication from start to finish. Extremely professional and exemplary service all ..." Read more
"Very courteous staff. Very organized. Good communication with customer and job status.Very good and excellent service. I highly recommend ..." Read more
"I wasn't updated that the part needed to be re-ordered until I asked for an update on the repair timeline, but other than ..." Read more
"Appreciate the communication and responsiveness, including touching base with me via text message"

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Verry Good job well done im happy

My Experience

Great service and great work!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great service and attention to the customer! Work was excellent. Luis and all the customer service staff were great. Thanks to all!

Likely to Recommend

Repair Quality

Great service and excellent work. Thorough explanation of all work to be done. Luis, Customer Service, and others were very professional and courteous. Overall a great experience!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great service

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The person that painted my car bumper he was amazing!!!!

My Experience

Likely to Recommend

Repair Quality

As usual, modern auto body did a fantastic job. Efficient, professional, and courteous.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Very good job done on time.

Customer Service

I was very pleased with repair job on my Lexus. Anthony was very helpful and had the car ready early. It was a very good experience.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

All looks good

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I always do

Repair Quality

Quality always great

Customer Service

Great

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

we will definitely recommend you and in the unfortunate circumstamces we might need repairs again will be back!

Repair Quality

We can't believe how great this repair job was/is. The car is impeccable and the craftsmenship and care it took to make it perfect again shows.

Customer Service

Everyone we encountered from the first call to get an appointment, to the estimate review and then pick up, was fantastic. All so friendly and kind.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I appreciate the hard and quality work done on my truck. Thanks to everyone who played a part in the whole process.

Likely to Recommend

Repair Quality

loved the great job they did on my truck. staff was very friendly and helpful..

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Good work, good people! Thank you.

Likely to Recommend

Always do.

Repair Quality

I've been a Modern Customer for years.

Customer Service

Courteous and knowledgable!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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