Monticello Motors

4.9 (376reviews)
100%
926 W Broadway St,  Monticello,  IN  47960

In operation 32 years, 26 years at this location.

Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Call
Email

Reviews (376)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering exceptional repair quality, often describing results as looking brand new or better than expected. Many highlight the unexpected bonus of thorough interior and exterior detailing upon vehicle return. Communication throughout the repair process receives strong acclaim, with customers appreciating timely text and app-based status updates that kept them well-informed. Timeliness is a recurring positive theme, with numerous customers noting their vehicles were completed ahead of schedule. The welcoming, friendly, and knowledgeable atmosphere is frequently mentioned, with customers feeling valued and well-guided through the repair process. A few customers noted minor areas for attention, such as occasional confusion around rental car logistics and small post-repair items needing follow-up, though these were addressed promptly per customer accounts. Overall, satisfaction levels are remarkably high, with many customers expressing they would return and recommend the shop without hesitation.
AI-Generated from reviews written in the last 12 months
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"... even cleaned the interior and washed the exterior. First class, top notch service. I highly recommend them." Read more
"The best experience Ive ever had with repairs."
"Excellent work and even better service. They were great at keeping me updated along the way. ..." Read more
"Monticello Motors is a excellent body shop, always professional and courteous"
"My Durango repairs and repaint was done perfectly. All door seams were aligned just right anf the repainted ..." Read more
"... received . They kept me informed of the status . I was shocked it was repaired so quickly . I recommend them to everyone !! Very friendly and ..." Read more
"Great service! Repair took minutes and they had me on my way"
"... get my vehicle in. Once my car went in to be fixed, they got the work done before the estimated date. The work was great on my car! Will definitely use ..." Read more
"Our car was finished a day earlier than anticipated."
"Actually was finished a day earlier"
"They go out of their way to keep you informed with the progress of your vehicle. When I picked my vehicle up, it ..." Read more
"Again absolutely wonderful communication and very respectable people. Above and beyond!"
"The text updates are awesome."
"Great communication on process while fixing and very helpful on questions about the vehicle"
"... experience after a bad experience hitting a deer. The repairs were completed quickly and the communication was wonderful. I would highly recommend." Read more

My Experience

My truck looks fantastic inside and out!!! Thank you guys so much...

Likely to Recommend

Repair Quality

Always do a great job on our vehicles. Will continue to come back for our vehicle body repairs

Customer Service

Always very friendly and helpful

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great customer service and loved that they took care of the rental vehicle for me and the work they did was amazing very happy would recommend other people to go there

My Experience

We had a 2 month wait to get in but it was well worth it! We will be back if we ever need it (Although we hope to not need repairs done again) great customer service and great that we didn't have to do a thing!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great communication on process while fixing and very helpful on questions about the vehicle

My Experience

Monticello Motors got me in right away for an estimate. The repair was done very quickly. Grant and Jennifer are friendly and great to work with.

Likely to Recommend

Repair Quality

Grant and Jennifer got me right in. Parts were ordered quickly. Smiles all around.

Customer Service

Everyone was friendly and attentive.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

As always Monticello Motors did an amazing job on my repairs & the customer service was top notch!! Thank you again!

Likely to Recommend

Always

Repair Quality

Customer Service

They have excellent customer service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Truck was returned spotlessly clean. Looked brand new. Thank you

My Experience

I was thoroughly impressed with the service provided by Monticello Motors. The repair work on my car was expertly completed and they even cleaned it, inside and out! I couldn't be happier with their work.

Likely to Recommend

Repair Quality

I was impressed with the service at Monticello Motors from start to finish. They took care of everything except driving our car home when they had finished the job. They even cleaned the interior and washed the exterior. First class, top notch service. I highly recommend them.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I absolutely gave told everyone I know that you do a fabulous job and would totally recommend if you need his services to not hesitate.

Repair Quality

I am very pleased with the quick and efficient service I received . They kept me informed of the status . I was shocked it was repaired so quickly . I recommend them to everyone !! Very friendly and a great job done ! Beyond 100% satisfied Thank you for a job well done to you and your staff.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

My Journey was cleaned inside and out lol. I didn't know they also did the inside so it was kinda messy but not anymore!! Everything looks amazing!!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Great quality work

Customer Service

Very professional and kept me updated

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Did a wonderful job making it like brand new !!

My Experience

Great people to work with. From the estimate to the repair everything was explained. The final result and the detail were awesome.

My Experience

They were very cordial and extremely nice enjoyed their thorough ness in explaining the process. Would recommend to friends and family.

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