Morries Brooklyn Park Auto Body & Glass

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0 -

Looks great, good service.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Exterior repairs look great

Customer Service - 5.0/5.0 -

Sunny Yang arranged for a rental car for me, effiecntly communicated with my car insurance company, and kept me well informed of the progress of my repair. He was also instrumental in making sure that my car repairs were well done.

Returned Clean

Likely to Recommend - 2.5/5.0 -

I'm the kind of person who will always have my car serviced at the dealer so I'd recommend a Subaru dealer. In future I might go to another dealer if I need body work. Again - I'm satisfied with the quality of the work, but the customer service was quite disappointing.

Repair Quality - 4.5/5.0 -

Everything looks really good. I haven't had a chance to inspect everything closely but so far so good

Customer Service - 1.5/5.0 -

The communication was non-existent. I always had to initiate the calls. Following up to make sure they were in touch with my insurance company. Asking about the parts and the timing when they would be in. When the car would be ready. I called several times when it was close to the completion date (2-3 weeks after I dropped it off) and twice I was told it would be ready tomorrow. And then when I called "tomorrow" I was told it wasn't ready yet. They needed to do some detailing. The third time I said I'll come by "tomorrow afternoon or the next day" if I don't hear from you. I didn't hear from them so on the second afternoon on my way to the body shop I called and said I was on my way. The person I had usually spoken with wasn't there. He hadn't let me know if the car was ready or not. So the person who was there said I could come get it. When I arrived, the car had clearly not been detailed. There was a not insignificant amount of dust in the interior of the car. And the handle that's on the top of the interior on the rear drivers side door was not attached. It was sitting in the cubby inside the rear passenger side door. It was really frustrating since I had a rental car, it had started to snow, and I wanted my own car back. The attitude all along was very laissez-faire with no sense of urgency around getting my car done. I first brought the car in mid-July and was told the parts would take "about two weeks." The parts took about three months. I don't blame this person for that, but I find it hard to believe that a discrepancy of more than two months came out of the blue. I understand that the supply chain issues aren't this person's fault and honestly it wasn't a hardship for me to wait. But still - there was clearly no initiative taken to manage my expectations. The handle to the inside of the door is still not attached and I don't know when I'm going to find time to have it re-attached. (I tried to pop it in myself and I couldn't get it so gave up while I was ahead.) I'll probably just ask to have it done the next time I take my car in for an oil change at the dealer. Bottom line - the work is good. The customer service was not.

Returned Clean

Likely to Recommend - 5.0/5.0 -

I'm Strongly recommend.

Repair Quality - 5.0/5.0 -

Excellent Customer service 👌 keep up Great work 👍

Customer Service - 5.0/5.0 -

Great communication with Customer!!!

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Sonny Yang took very good care of my Subaru.

Customer Service - 4.5/5.0

My Experience - 5.0/5.0 -

Sunny is very professional. Quick turn around and great work. Thank you.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Wonderful job and a great shop. Passenger front door gasket was loose upon taking car back. Replacement hood does not have info stickers inside. Refrigerant type, etc.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0

Customer Service - 0.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I have used you many many years ago. And was very pleased. I have sent and suggested to others to use them or at least check them out. I feel very good about recommending Morries

Repair Quality - 5.0/5.0 -

They were so professional and knew how difficult it was to have to need bodywork

Customer Service - 5.0/5.0 -

I mostly worked with Sunny and Joe also helped me when Sunny was busy. It was nice to have that extra help because the bodyshop is very busy.

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.0/5.0 -

Although the work was excellently done, it took a week longer than I was told.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Joe - first class all the way!

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Good service and great communication.

Customer Service - 5.0/5.0 -

Good communication

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Quickly did excellent work.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean