Morries Brooklyn Park Auto Body & Glass

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0 -

Yeah I think you're done pretty good work

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0 -

I don't know if you gave me the right trailer hitch because this one is even with the bumper and my other one is stuck out at least a half inch or so

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 2.5/5.0

Likely to Recommend - 0.5/5.0 -

see prior comments

Repair Quality - 0.5/5.0 -

Don't want to offend but TERRIBLE !!!

Customer Service - 1.0/5.0 -

Pathetic .....Sonny was the only bright spot !!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0 -

Sunny was super responsive and answered all of my questions in a very timely manner. Gave updates on progress and explanations for everything.

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 3.5/5.0 -

Hatch area was left very dusty and dirty. Near the drivers side tail light you can see two wrinkles/bubbles in the paint.

Customer Service - 5.0/5.0 -

Sonny was wonderful. He went out of his way to check on where parts were and where we were at in the repair process.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I recommend these guys to anyone that needs quality Auto body work, I won't go anywhere else!

Customer Service - 5.0/5.0 -

Joe L. is a Customer Service Guru, nuff said.

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Sunny is who worked with me to get my leased Mazda repaired at Morrie’s Auto Body & glass repair in Brooklyn Park. I had to call and get my own updates each and every time/week. I would wait the majority of the week to see if he would call and update me and by Thursday/Friday, I would call a request an update. There was a delay because of a part was ordered late. Instead of giving me my drivable car back, he was going to have me wait until the part came in. I was told by HIM that it would create too much paperwork for him to let me pick up my car and return at a later time when the part came in. I waited another week after being told that, to see if the part would come in. I called AGAIN for the update. Was told the part was not in yet. I was very upset at this point knowing my car was just sitting there driveable and I was paying hundreds of dollars to Uber everywhere. All it took was for me to get upset and ask to the speak to a manager for Sunny to finally say I could come get my car. Beyond selfish of him to not give me back my car because it would create “too much paperwork” … that he would GET PAID to do …. While I’m spending so much money ubering everywhere…very unprofessional. And I am a registered nurse and I know unprofessionalism when I see it. Extremely dissatisfied and would rather never have to work with location again for my leased vehicle.

Customer Service - 0.5/5.0 -

See first comment

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Calen did a great job keeping me informed and returning calls

Returned Clean

My Experience - 0.0/5.0 -

First, everyone was very nice. The car was returned very clean, exactly when promised. All the hail dents were removed. However, the paint is missing in many of the spots where the hail was removed. I wasn’t expecting 20 little white spots on the hood of my car - it very disappointing. A neighbor had hail removed and doesn’t have missing paint. $3,800 should have covered paint touch up. Thanks.

Likely to Recommend - 0.5/5.0 -

Communication ended when I picked up the vehicle. I’m unhappy with the many missing paint spots on the hood of the car and the lack of a response as to why. (Perhaps there is a logical explanation) - Although two neighbors had similar hail damage repaired at Suburban Auto and at Raymond’s - and their cars do not appear to have missing paint spots anywhere. I purchased my car at Morrirs Mazda, and they sent me to you.

Repair Quality - 3.0/5.0 -

I had hail damage repaired. Although all the indentations were removed, the paint in the center of the indentations was not touched up - so there are many noticeable white spots (especially on the hood). I’m also worried about rust in those spots. I sent an e-mail, but didn’t hear back.

Customer Service - 3.5/5.0 -

The car was ready when they said it would be. They worked directly with the insurance company to get additional hail damage repaired. I’d have given them a “10” - but they never responded to my question about the many missing paint spots - where the hail dents were pulled out.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.0/5.0 -

At this point until my car is fixed I cant give a good rating. Someone call me back, I have tried twice now.

Repair Quality - 1.5/5.0 -

I have issues, I have called twice now and have not received a call back? Tail Gate button doesn't work, rubber where the glass meets the panel on the back is warped and water can get into it. Looking for someone to call me back ASAP.

Customer Service - 3.5/5.0 -

Communication was good, end result not so much.

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

Would have been higher except no loaner car available to use.

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Likely to Recommend - 2.0/5.0

Repair Quality - 3.0/5.0 -

From a looks perspective it's hard to complain about the quality. There were definitely some marks on the bumper that looked like the card used to smooth out the wrap (straight line pressed into the bumper). There also appears to be paint over spray over quite a bit of the car (black specs over most of the back half of the car). Was also told a weld had failed during the process which doesn't breed confidence in the quality of work in general.

Customer Service - 1.5/5.0 -

The lack of communication was my biggest gripe. While there were issues on the insurance side as well. Any time I was promised a follow up with something or a date things would most likely be done I was never given a call back.

Returned Clean

Likely to Recommend - 3.5/5.0 -

I would recommend it for the quality of the work done.

Repair Quality - 5.0/5.0 -

Repair was done exceptionally well.

Customer Service - 3.0/5.0 -

While everyone I worked with/spoke with at Morrie's was GREAT, I was frustrated with the time it took for my car to be repaired. Mixed messages from staff made it frustrating.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Everything was so great - communication, follow up, work was FABULOUS! I did find one small spot on my hood that was missed so I'm working with my contact at Morries to figure out a time to get this fixed.

Customer Service - 5.0/5.0 -

Sunny, my contact, was AMAZINGLY helpful, professional and friendly.

Returned Clean