Moses Collision Center

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

Had to bring car back for three missed repairs.

Customer Service - 4.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

I will not recommend. My high expectations over this entire process has been completely demolished.

Repair Quality - 0.5/5.0 -

I am very disappointed in the communication and quality of services. I have had my car in and out of there and now back in due to the poor conditions I received the car after the initial repairs. I have been told very different timelines going through this process. Which the most recent time was again a giant disappointment. After receiving my car back from the body repair - after close examination the hood was painted incorrectly and placed on the vehicle off centered. When brought back to Moses, they were very understanding and reported that it would be fixed by next Wednesday. With no communication with them and calling them on Wednesday - they reported it is not done, but will be done Friday along with "having an appointment to put the sticker on with the detail shop." After calling the shop who had no communication or appointment for my car at all from Moses. A bunch of additional phone calls now Moses is saying and they will have it now ready Monday. The expectations of this shop when from 10 to 1. With just no actual accountability or communication when anything will actually be done with my car. I have been patient been months dealing with this business and just constant lies on the time expectations. If there was no way to get it done - then making up a time does not make it any better. This place needs more transparency and better service. I plan on also writing a review online to warn others about the experience I am having.

Customer Service - 1.0/5.0 -

Poor communication. Poor initial job on the car.

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 3.5/5.0 -

There are a couple of small paint chips that were not there prior to the repair

Customer Service - 4.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Looks good but they did not have my truck washed by the time I picked it up but it's okay.

Customer Service - 4.5/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Job well done !!

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

The repair was great. The vehicle looked the best it ever has since I have owned it. Couldn’t have been happier. My choice for any future needs. Thanks so much.

My Experience - 5.0/5.0 -

Thanks

My Experience - 5.0/5.0

My Experience - 0.0/5.0 -

Door closing sounds like door on 71’ Toyota truck. Other sundry repairs Not finished

My Experience - 5.0/5.0 -

Great repair job, courteous staff, kept me informed of progress and returned my car much CLEANER than when I took it in! Thanks a million.

My Experience - 5.0/5.0 -

John Caleb Midkiff is an asset to this process. He is nice, professional, and goes out of his way to make sure the process is effortless. To say I’m impressed is not enough. I hope you have an employee rewards program for a job well done. Thank you John Caleb for making an unpleasant accident into a worry free process. Sincerely, Tammy Jo

My Experience - 5.0/5.0

My Experience - 5.0/5.0