Ms Auto Inc.

4.7 (1,960reviews)
96%
30 Kukila Street,  Hilo,  HI  96720

In operation 56 years, 21 years at this location.

We are a family owned and operated company with 3 generations at our facility. We were founded in 1971.. We specialize in collision repairs, suspension repair & replacements including wheel alignments. Our focus is to support all insurance claims and vehicle replacement (customers in rental) to minimize down time and rental expense through repair cycle time. Refinishing is another part of our specialty we use SIKKENS Auto refinishing which also comes with a manufacture warranty support directly with SIKKENS Auto Refinishing. Specializing in Insurance claims and claims process to support and correspond with your insurance company for a seamless claims and repair process. "QUALITY IS OUR BUSINESS" motto and we strive to maintain that integrity.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
Payment Types
  • MasterCard
  • Visa
  • Cash
  • Check
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 4:30 pm
Tue 7:30 am - 4:30 pm
Wed 7:30 am - 4:30 pm
Thu 7:30 am - 4:30 pm
Fri 7:30 am - 4:30 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
GM Basic
Hyundai
I-Car
Jeep
Kia
Ram

Reviews (1,960)

My Experience

Likely to Recommend

Repair Quality

Service men were very good and nice but I am very disappointed that the car inspection did not pass. We bought the car with a tinted windows but was not told that it isn't going to pass inspection.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

I’ve always and will always come back to MS to get my vehicles done. Manny and staff always take good care of me and my needs for my vehicles!!!! Ty ty 🤗

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

My Experience

The fender/bumper is still unaligned. It was damaged in my accident. However when I picked up my vehicle I was told it’s a recall issue with Toyota. I’d like it handled. I believe it should have been handled so I had it all completed at pick up.

My Experience

Thanks. Great job

Likely to Recommend

Repair Quality

Great job. Thanks

Customer Service

Returned Clean

Likely to Recommend

That’s the only auto shop I know that did good service.

Repair Quality

I appreciated they taking good care of my car, fixed the damages, clean it & showed good customer service. Carol was very good in keeping me updated of the service, same as the texts.

Customer Service

MS Auto showed caring & good service.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

All of the people I dealt with were professional, kind, and helpful. I truly appreciate that. Thanks for having a great team!

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Quality work no doubt. The part that stood out most to me however, was the quality of communication. From start to finish, I was kept up to date and informed on where they were at in the process.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Five Star Service very happy and satisfied out standing service

My Experience

Truck looks great

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

I should’ve been called when there was a problem with the insurance company. It would’ve facilitate by getting my vehicle faster.

Customer Service

Returned Clean

My Experience

Love the job done awesome thank you and all associated with the repairs done I am so happy again thank you ,MS will always be my first choice 🤙🏽🤙🏽

Likely to Recommend

Whoever needs work on their car I’m pointing them to MS Auto

Repair Quality

Awesome job looks beautiful

Customer Service

Again awesome customer service 🤙🏽

Returned Clean