Ms Auto Inc.

4.7 (1,968reviews)
95%
30 Kukila Street,  Hilo,  HI  96720

In operation 56 years, 21 years at this location.

We are a family owned and operated company with 3 generations at our facility. We were founded in 1971.. We specialize in collision repairs, suspension repair & replacements including wheel alignments. Our focus is to support all insurance claims and vehicle replacement (customers in rental) to minimize down time and rental expense through repair cycle time. Refinishing is another part of our specialty we use SIKKENS Auto refinishing which also comes with a manufacture warranty support directly with SIKKENS Auto Refinishing. Specializing in Insurance claims and claims process to support and correspond with your insurance company for a seamless claims and repair process. "QUALITY IS OUR BUSINESS" motto and we strive to maintain that integrity.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
Payment Types
  • MasterCard
  • Visa
  • Cash
  • Check
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 4:30 pm
Tue 7:30 am - 4:30 pm
Wed 7:30 am - 4:30 pm
Thu 7:30 am - 4:30 pm
Fri 7:30 am - 4:30 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
GM Basic
Hyundai
I-Car
Jeep
Kia
Ram

Reviews (1,968)

My Experience

When I delivered my Toyota Tacoma to MS Auto I didn’t know how bad it was until they performed a thorough study of what was wrong with it. They even had it sent back to the distributor. They have it we calibrated and went above and beyond to give it back to me in way better condition than when it arrived. The truck was washed and waxed even and the tires were clean not just surface but thoroughly cleaned. I mean this company is incredible!

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My Experience

Clear, prompt communication; repairs done properly; good customer service

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My Experience

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Customer Service

I would give 11. Staying late so i could pick my truck up after hours save me from having to use vacation time. I'm really appreciative of that

My Experience

My Experience

Great job.

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Repair Quality

Great.

Customer Service

Very knowledgeable, courteous, good customer service

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Repair Quality

Body work seems okay but interior of the car headliner was left filthy and there was trash left in my car.

Customer Service

Returned Clean

My Experience

good commuuication and excellent work on my car.

My Experience

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Repair Quality

Service men were very good and nice but I am very disappointed that the car inspection did not pass. We bought the car with a tinted windows but was not told that it isn't going to pass inspection.

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Returned Clean

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Returned Clean

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Returned Clean

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My Experience

I’ve always and will always come back to MS to get my vehicles done. Manny and staff always take good care of me and my needs for my vehicles!!!! Ty ty 🤗

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Returned Clean

My Experience

The fender/bumper is still unaligned. It was damaged in my accident. However when I picked up my vehicle I was told it’s a recall issue with Toyota. I’d like it handled. I believe it should have been handled so I had it all completed at pick up.

My Experience

Thanks. Great job

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Repair Quality

Great job. Thanks

Customer Service

Returned Clean

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That’s the only auto shop I know that did good service.

Repair Quality

I appreciated they taking good care of my car, fixed the damages, clean it & showed good customer service. Carol was very good in keeping me updated of the service, same as the texts.

Customer Service

MS Auto showed caring & good service.

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Returned Clean

My Experience

All of the people I dealt with were professional, kind, and helpful. I truly appreciate that. Thanks for having a great team!

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Returned Clean