Ms Auto Inc.
In operation 56 years, 21 years at this location.
We are a family owned and operated company with 3 generations at our facility. We were founded in 1971.. We specialize in collision repairs, suspension repair & replacements including wheel alignments. Our focus is to support all insurance claims and vehicle replacement (customers in rental) to minimize down time and rental expense through repair cycle time. Refinishing is another part of our specialty we use SIKKENS Auto refinishing which also comes with a manufacture warranty support directly with SIKKENS Auto Refinishing. Specializing in Insurance claims and claims process to support and correspond with your insurance company for a seamless claims and repair process. "QUALITY IS OUR BUSINESS" motto and we strive to maintain that integrity.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- MasterCard
- Visa
- Cash
- Check
- English
| Sun | Closed |
| Mon | 7:30 am - 4:30 pm |
| Tue | 7:30 am - 4:30 pm |
| Wed | 7:30 am - 4:30 pm |
| Thu | 7:30 am - 4:30 pm |
| Fri | 7:30 am - 4:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
with the exception of the little details, it was okay
Repair Quality - 3.5/5.0 -
Delayed parts, as of this review, still waiting for 1 more part
Customer Service - 3.5/5.0 -
Writer Derek did not keep informed of most of the updates. Office workers did communicate more.
Likely to Recommend - 5.0/5.0 -
We have used MS Auto everytime we needed your assistance. We appreciate it and love your service
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Office staff, I didn’t get his name, was so nice and professional! Both when dropping off and picking up. Very on top of calling rental place and informative about service
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car was done when one said would be finished.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Good communication, reliable people. Very thankful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you! You all did a great job with great service! We appreciate it!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Awesome job and excellent outstanding service.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
The staff is great and professional.
Customer Service - 4.0/5.0 -
We had some scheduling issues. Was supposed to get my vehicle in 3 days, the day I was to pick up, called me last minute and wasn't gonna be ready for another 5 days. They pushed it through and got it done the next day, so they at least did something about it. Not entirely upset about it. Everyone is soooo nice there!
Returned Clean
My Experience - 5.0/5.0 -
Staff at the Hilo shop. Always attentive and aware Ed of my EV6 problem. They went the extra mile to button down registration and safety check. Issues. Really appreciate Nartin and Caleb special help.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Replaced broken lens rear light bar, short portion only
Customer Service - 5.0/5.0 -
Staff responsive, efficient.
My Experience - 5.0/5.0 -
Aaron was very helpful and answered a lot of questions I had. Matthew and Jay also helped me a lot to make decisions and get the best results. Thank you for everything.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Well, I like the fact that I was all way’s kept informed on the progress of the repair and when I came to pick it up it looked brand new. From the office staff to the workers true professional service. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Nice work. Finish looks nicely done. Car drives like new. Staff was very helpful. The notices were helpful, also. It did take more time than I expected but the nice work worth waiting for.
Likely to Recommend - 4.0/5.0 -
The workmanship was excellent. The communication was a bit disjointed. The staff and crew were very friendly. Mahalo
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Though there was some delay in part of the Hyundai Dealer sending parts in time, It was a pleasant experience and very responsive and in detail with progress of vehicle, No Tail Chasing!!! Thank You MS for the Awesome Job You Did!!!