Ms Auto Inc.

4.7 (1,935reviews)
96%
30 Kukila Street,  Hilo,  HI  96720

In operation 56 years, 21 years at this location.

We are a family owned and operated company with 3 generations at our facility. We were founded in 1971.. We specialize in collision repairs, suspension repair & replacements including wheel alignments. Our focus is to support all insurance claims and vehicle replacement (customers in rental) to minimize down time and rental expense through repair cycle time. Refinishing is another part of our specialty we use SIKKENS Auto refinishing which also comes with a manufacture warranty support directly with SIKKENS Auto Refinishing. Specializing in Insurance claims and claims process to support and correspond with your insurance company for a seamless claims and repair process. "QUALITY IS OUR BUSINESS" motto and we strive to maintain that integrity.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
Payment Types
  • MasterCard
  • Visa
  • Cash
  • Check
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 4:30 pm
Tue 7:30 am - 4:30 pm
Wed 7:30 am - 4:30 pm
Thu 7:30 am - 4:30 pm
Fri 7:30 am - 4:30 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
GM
Hyundai
I-Car
Jeep
Kia
Ram

Reviews (1,935)

My Experience

Thank you for the excellent customer service. Your employees are courteous, friendly, and knowledgeable. The updates are extremely reassuring to receive as they kept me abreast with the repairs.

Likely to Recommend

Would recommend without hesitation.

Repair Quality

So happy with the job done!

Customer Service

Loved the personal touch and willingness to answer my questions.

Returned Clean

My Experience

Looks like rust spot surfacing around sensor but it’s just globed paint runs

My Experience

The car looks brand new! They did such a great job. Manuel and his staff are the best.

Likely to Recommend

MS Auto has done work on our other vehicles which always turned out beautiful. Their quality of workmanship is amazing. Highly recommend this place!

Repair Quality

They did an amazing job on the car and the staff is the best!

Customer Service

They are all so friendly and helpful.

Returned Clean

My Experience

Ms auto did a great job on my car and returned it cleaner than I delivered it.

Likely to Recommend

Repair Quality

Ms did a great job in timely fashion

Customer Service

Phone respo

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

The work was done extremely well and almost completely on time. The communication was great at first, but then it fell off at the end, when it really mattered. Overall, it was a good experience and the car is back to its original condition!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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Repair Quality

My car ran perfectly fine before I dropped it off to be repaired and I have to jump start it almost everytime i try to fo anywhere. In fact the day I picked it up one of your workers had to jump me before I could even leave your parking lot. It's unsafr.for me to go anywhere cause I never know if my car is going to start or not.

Customer Service

Before I took my car into your shop, it used to start perfectly fine but now I have to get a jump almost every time I try to leave. In fact, one of your workers had to jump me so I could leave your parking lot so I don't feel safe going anywhere because I just don't know if my car will start or not.

My Experience

Excellent and professional customer service, quality work!

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Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Thank you for your great service

Customer Service

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Likely to Recommend

Absolutely no problems with workmanship, skill and quality of the repairs to our vehicle.

Repair Quality

Completely satisfied with workmanship and condition of our vehicle, but the process was not without stress.

Customer Service

See previous comment

Likely to Recommend

Repair Quality

Customer Service

My Experience

It's no wonder my insurance agent refers 100% of his clients to MS Auto. The business owner and his team provided exemplary service at every turn. I've heard the owner, Junior, train his staff on how to best serve their customers and they all use the knowledge he shares. He and Derek helped me through a very challenging claim. They went above and beyond to help me, even with outside vendors who could definitely use MS' service training! MS Auto should be your first and only choice when your vehicle needs body work, suspension repair, or wheel alignment. Don't forget to thank Junior for his service to our country, too!

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Repair Quality

Customer Service

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

I would recommend MS auto

Repair Quality

Was awesome πŸ‘Œ

Customer Service

Great customer service and repair looks new. Pretty happy about it.thank you