Ms Auto Inc.

4.7 (1,923reviews)
96%
30 Kukila Street,  Hilo,  HI  96720

In operation 56 years, 21 years at this location.

We are a family owned and operated company with 3 generations at our facility. We were founded in 1971.. We specialize in collision repairs, suspension repair & replacements including wheel alignments. Our focus is to support all insurance claims and vehicle replacement (customers in rental) to minimize down time and rental expense through repair cycle time. Refinishing is another part of our specialty we use SIKKENS Auto refinishing which also comes with a manufacture warranty support directly with SIKKENS Auto Refinishing. Specializing in Insurance claims and claims process to support and correspond with your insurance company for a seamless claims and repair process. "QUALITY IS OUR BUSINESS" motto and we strive to maintain that integrity.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
Payment Types
  • MasterCard
  • Visa
  • Cash
  • Check
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 4:30 pm
Tue 7:30 am - 4:30 pm
Wed 7:30 am - 4:30 pm
Thu 7:30 am - 4:30 pm
Fri 7:30 am - 4:30 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
GM
Hyundai
I-Car
Jeep
Kia
Ram

Reviews (1,923)

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My Experience

Timeline, communication and service is great! Brought my car home looking gorgeous! Thanks MS staff!

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great service and awesome repair jobs

Repair Quality

Got back my car like nothing happened. It looked new again!

Customer Service

The staff treated me nicely. They’re very professional. Much alohas!

Returned Clean

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Repair Quality

I am a repeat customer. The customer service is always great and repairs look good. Thank you!

Customer Service

My Experience

Friendly staff. Repair completed within week of estimate inspection. Top quality.

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Repair Quality

Repairs were done quickly and looked great.

Customer Service

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Thank you so much for a lovely experience.

Repair Quality

Professional service

Customer Service

Thank you for fixing our truck bumper and tail light cover.

Returned Clean

My Experience

Excellent customer service and repair. 10/10, would recommend

My Experience

Your auto shop did a great job fixing my vehicle. Thank you!

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Repair Quality

You did a great job including fixing the front bumper, as well as washing the car.

Customer Service

Very satisfied!

Returned Clean

My Experience

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My Experience

My Experience

I’m a return customer and was always satisfied by the quality work until now. The paint color was darker with runs. No one was willing to make it right and had the impression you would have charged me for your mistake. Very unhappy

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Repair Quality

Thx to Jr for making us feel at ease. Will return again

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Returned Clean

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amazing work amazing people and my car was clean clean clean

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Repair Quality

Customer Service

Everyone was really nice and everyone was really knowledgeable about what was going on with my car.

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Always my first recommendation.

Repair Quality

Great customer service! Car went in quick and was done as planned.

Customer Service

Always great service.

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Workmanship is very professional and staff very accomodating

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Customer Service

Staffs are always willing to help

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My Experience

The people in the office are very nice, especially Matthew. It took a lot longer than I expected it, but they kept me informed most of the time.

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Repair Quality

Customer Service

I liked the updates via text and I even got personal phone calls on the status of my repair. I only had to inquire once at the beginning.

Returned Clean