Ms Auto Inc.
In operation 56 years, 21 years at this location.
We are a family owned and operated company with 3 generations at our facility. We were founded in 1971.. We specialize in collision repairs, suspension repair & replacements including wheel alignments. Our focus is to support all insurance claims and vehicle replacement (customers in rental) to minimize down time and rental expense through repair cycle time. Refinishing is another part of our specialty we use SIKKENS Auto refinishing which also comes with a manufacture warranty support directly with SIKKENS Auto Refinishing. Specializing in Insurance claims and claims process to support and correspond with your insurance company for a seamless claims and repair process. "QUALITY IS OUR BUSINESS" motto and we strive to maintain that integrity.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- MasterCard
- Visa
- Cash
- Check
- English
| Sun | Closed |
| Mon | 7:30 am - 4:30 pm |
| Tue | 7:30 am - 4:30 pm |
| Wed | 7:30 am - 4:30 pm |
| Thu | 7:30 am - 4:30 pm |
| Fri | 7:30 am - 4:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
The people in the office are very nice, especially Matthew. It took a lot longer than I expected it, but they kept me informed most of the time.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
I liked the updates via text and I even got personal phone calls on the status of my repair. I only had to inquire once at the beginning.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Definitely
Repair Quality - 5.0/5.0 -
You guys did a great job on our truck!!! Greatly Recommendable!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repair was perfect and customer service above and beyond
Customer Service - 5.0/5.0 -
Very kind and welcoming
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Picked up my car on completion date and now my AC is broken. A/C worked fine prior to taking vehicle to body shop. Took my car to GoodYear auto service in Hilo and they diagnosed that my A/C compressor is not turning on. Called MS auto to ask what happened and they are denying responsibility. Very unfortunate outcome as I waited patiently for 3 months while vehicle was repaired.
Customer Service - 0.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I will start with the positives. When speaking with the staff they were very nice. They also did a great job with the repair itself. You can't even tell the front end was replaced. They know what they are doing when it comes to bodywork and repairs. If that's all that matters to you then they are a great option. There were however several events with MS Auto that were pretty frustrating. My vehicle was sent there for insurance-covered repairs. The primary issue was a consistent lack of communication. Additionally, despite my having emailed them the completed paperwork in advance, I was asked to redo all the paperwork when I dropped off the car, even after I showed proof that it had already been submitted. There was also a mix-up regarding the payment status, and I had to remind them that I had already paid the deductible. The biggest inconvenience, however, was the complete lack of timely updates about delays. On the original pickup date, I found out only when I called them that my car would be delayed another three weeks due to needing to order more parts, yet their app said the car would be ready that day. Then, on the day before the second rescheduled date, called them to confirm I could pick up the car. They informed me they had dropped it off to the dealership to have the sensors checked and it would be ready “any day”. I personally called the dealership to learn that MS Auto hadn’t made an appointment, and the earliest the dealership would get to it would be 3 days later, which resulted in further delays of almost another week with the holidays and weekend. In summary, the experience was disorganized and frustrating, with poor communication and a lack of proactive updates. I understand delays, I just wish it would have been communicated to me so I could plan better.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Customer service was great. Also everything was done in a timely manner, exactly when they said it would be. Thanks
My Experience - 5.0/5.0 -
They were extremely kind as I don’t hear well and tend to make people feel I am angry when I speak Wonderful,kind, considerate people Have only had my car back for a few hours and seems to be done wonderfully Would recommend these people on their kindness alone if not for the fact that my car was finished ahead of schedule also
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very efficient, friendly, patient and trustworthy. I love the updates.
Likely to Recommend - 5.0/5.0 -
They are reliable, honest and dependable.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent job, deliver on time. I love the regular updates on the job progress.
Returned Clean
My Experience - 5.0/5.0 -
I appreciated the updates on the status on my vehicle. The staff gave me their personal assistance in the care of my vehicle. A satisfied (repeat) customer.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Liked the regular updates on my phone and emails
Customer Service - 5.0/5.0 -
I was attended to courteously by the staff.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Very efficient and well done
Repair Quality - 5.0/5.0 -
Very kind and thoughtful
Customer Service - 5.0/5.0 -
Very kind and thoughtful
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Well done. Excellent color match
Customer Service - 5.0/5.0 -
The staff promised the work would be done on a certain day, and worked late past closing to make sure it was done.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 0.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
The staff was extremely helpful, knowledgeable and efficient. The whole process was seamless and stress-free. They coordinated with my insurance, communicated with me through the entire process and even returned my car clean!!