Ms Auto Inc.
In operation 56 years, 21 years at this location.
We are a family owned and operated company with 3 generations at our facility. We were founded in 1971.. We specialize in collision repairs, suspension repair & replacements including wheel alignments. Our focus is to support all insurance claims and vehicle replacement (customers in rental) to minimize down time and rental expense through repair cycle time. Refinishing is another part of our specialty we use SIKKENS Auto refinishing which also comes with a manufacture warranty support directly with SIKKENS Auto Refinishing. Specializing in Insurance claims and claims process to support and correspond with your insurance company for a seamless claims and repair process. "QUALITY IS OUR BUSINESS" motto and we strive to maintain that integrity.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- MasterCard
- Visa
- Cash
- Check
- English
| Sun | Closed |
| Mon | 7:30 am - 4:30 pm |
| Tue | 7:30 am - 4:30 pm |
| Wed | 7:30 am - 4:30 pm |
| Thu | 7:30 am - 4:30 pm |
| Fri | 7:30 am - 4:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Excellent service. They really know how to take care of customers. Kudos to the staff
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Quick, efficient......MV looks good!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0 -
Been told also by friends on how bad their cars were fixed by the shop and having to be told that once i get there i should take pictures or a video of my car after the repairs due to the fact of how things came out for them. Don't get me wrong, some of the staff was very nice and they tried to be professional as they could but as a customer i was not really satisfied with my overall experience.
Repair Quality - 4.0/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent service, chad had done an outstanding job explaining the process and what needed to be done excellent job,ms did an excrellent job on communication to me especially on email updates on my car, excellent out standing job was done on my car thank you, when I pick up my car she done an excellent job explaining and helping thank you. Ms is an honest fair and well communicated and friendly employees aloha and thank you for an excellent well done job.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Team had great communication with be from the beginning, during and til the end of my experience. Car was done on time but due to unforeseen circumstances, a airbag light came on. I’m glad that they took the time to take it to get fixed and save me another trip to the shop! At pick up I was expecting to get my car detailed since I turned it in a little messy but I was so surprised that they detailed it for me! Will recommend MS auto body and will continue to trust them with my vehicle! Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Everything looks great. someone forgot to replace our door edging protectors on the right side of the H-RV. Will you be able to do that? As said before, the car looks terrific. Thanks.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0 -
They have a convenient location and make an effort towards keeping you informed through automated text/email. However, they lacked necessary people skills. I was updated regarding the delay in returning my vehicle, after having it for more days than necessary, and making me incur a very heavy fee to extend my rental.
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Happy with the service . And Mathew was so great to work with. Mahalo!