Ms Auto Inc.
In operation 56 years, 21 years at this location.
We are a family owned and operated company with 3 generations at our facility. We were founded in 1971.. We specialize in collision repairs, suspension repair & replacements including wheel alignments. Our focus is to support all insurance claims and vehicle replacement (customers in rental) to minimize down time and rental expense through repair cycle time. Refinishing is another part of our specialty we use SIKKENS Auto refinishing which also comes with a manufacture warranty support directly with SIKKENS Auto Refinishing. Specializing in Insurance claims and claims process to support and correspond with your insurance company for a seamless claims and repair process. "QUALITY IS OUR BUSINESS" motto and we strive to maintain that integrity.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- MasterCard
- Visa
- Cash
- Check
- English
| Sun | Closed |
| Mon | 7:30 am - 4:30 pm |
| Tue | 7:30 am - 4:30 pm |
| Wed | 7:30 am - 4:30 pm |
| Thu | 7:30 am - 4:30 pm |
| Fri | 7:30 am - 4:30 pm |
| Sat | Closed |
Likely to Recommend - 4.0/5.0 -
RE: No follow up call as promised to schedule appointment regarding fixing the deficiencies in the repairs performed
Repair Quality - 4.0/5.0 -
RE: spray-on bed liner wasn’t returned to original condition prior to repairs being made to vehicle. Also, “blending” of paint not completed
Customer Service - 4.0/5.0 -
Was informed I would receive a follow up call regarding items that required attention I was informed that MS would call me with a date to bring my vehicle back so they could remedy the issues brought to their attention regards the repairs. I did not submit an earlier request to answer the survey question to allow MS Auto to call as promised
My Experience - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Always a first rate job
Likely to Recommend - 5.0/5.0 -
Always tell them if they want a great job done, go to MS Auto.
Repair Quality - 5.0/5.0 -
MS Auto always does top notch work.
Customer Service - 5.0/5.0 -
MS Auto does a great job of keeping you informed with their daily, sometimes twice daily reports.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0 -
The staff at MS Auto was very knowledgeable and courteous. I spoke to the owner on a several occasions and he was very down to earth, friendly and helpful. If ever I need body work done on any of my vehicles in the future, I will definitely take it to MS Auto!!!
Likely to Recommend - 4.0/5.0 -
The staff is friendly and they do a good job
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Your people are unfailingly polite, professional and helpful. It was after 5 p.m. before my car was finished, and the cheerfully stayed until they could finish before turning it back over to me. Thank you again.
My Experience - 5.0/5.0 -
Good job done on the bumper, good communication and friendly coutrous workers
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0 -
I would recommend the shop to people that live in Hilo and have flexibility to answer their phones easily during work hours and logistical support to drop their vehicle during work hours. It was very difficult to make an appointment in advance that I could plan around. Very difficult. I am allowed only 1 personal call per day, and had to leave my place of employment to play phone tag. When, I got the estimate the representative thought it would be easy to snap in my unsnapped plastic bumper. Not part of the claim, but it is still unsnapped. Not a big deal but the surface scratches on the back end and the unsnapped bumper probably would have taken time and was not part of the claim - but it looks odd now.
Repair Quality - 4.5/5.0 -
The contrast between the repair (front end) and the back end is dramatic. A little buffing of the back end would have helped to blend the repair. The plastic bumper was out of alignment, again back end, would have been easy to snap back. I realize that the back of the vehicle was not part of the claim, but a wash, some buffing and snapping that bumper back for me would have earned a 10+
Customer Service - 4.0/5.0 -
Initially customer service was not good primarily (a