Ms Auto Inc.
In operation 56 years, 21 years at this location.
We are a family owned and operated company with 3 generations at our facility. We were founded in 1971.. We specialize in collision repairs, suspension repair & replacements including wheel alignments. Our focus is to support all insurance claims and vehicle replacement (customers in rental) to minimize down time and rental expense through repair cycle time. Refinishing is another part of our specialty we use SIKKENS Auto refinishing which also comes with a manufacture warranty support directly with SIKKENS Auto Refinishing. Specializing in Insurance claims and claims process to support and correspond with your insurance company for a seamless claims and repair process. "QUALITY IS OUR BUSINESS" motto and we strive to maintain that integrity.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- MasterCard
- Visa
- Cash
- Check
- English
| Sun | Closed |
| Mon | 7:30 am - 4:30 pm |
| Tue | 7:30 am - 4:30 pm |
| Wed | 7:30 am - 4:30 pm |
| Thu | 7:30 am - 4:30 pm |
| Fri | 7:30 am - 4:30 pm |
| Sat | Closed |
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.5/5.0
My Experience - 5.0/5.0 -
The repair was done a lot sooner that expected. Thanks
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very well accommodated and expectations met beyond. Very friendly and welcoming making me feel not only my car was well taken cared of but me personally. Mahalo Matthew, Valerie, and Manuel and staff at MS Auto!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0 -
Need better communication. Also, need to check and clean before release.
Repair Quality - 3.5/5.0 -
Returned car to correct loose gas tank funnel and no gas cap. Also, advised them of interior dirty finger markings. They corrected all items.
Customer Service - 3.5/5.0 -
Wasnât kept abreast or advised and would call towards days end and rarely called back day after.
My Experience - 5.0/5.0 -
Thanks for the job well done.
My Experience - 5.0/5.0 -
Looks great. Worth the wait. Excellent and professional company.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Everyone at MS auto is a credit to the business! Each staff member treated me with kindness, clarity and professionalism. I hope there are no more auto accidents in my future, but if one occurs, I will definitely return to MS auto for repairs. Udabest! Jeri Gertz
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone is very professional and friendly.
Customer Service - 5.0/5.0 -
All the staff is very welcoming and acknowledge anyone who comes in within seconds.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Good friendly service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
There were quite a few problems. Was called to pick up car at 3:50 Friday afternoon, said would be ready at 4:15, but close at 4:30. (Live kalapana) Final cost was double the estimate. Paint finish in one area was very substandard. Made we wait for an hour while "tried to fix". But worst of all, (and manager better call on this one). Car barely turned over when I tried to leave. Went to store right after, and car would not start At All. Had to call a friend to come and jump start. Brought to Lex Brodie. They said was a new battery, bought "you left the hatch back open with light on for a week, and played the radio. And completely drained the battery. They said the battery should be disconnected during service of this kind. How can you send people away with a dead battery???? Not a good experience, and an entire work day lost.
Likely to Recommend - 2.5/5.0 -
Final bill was double the estimate
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0 -
Not notified that car would be ready until 30 minutes before closing time, but live 50 minutes away
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
My Experience - 5.0/5.0 -
It would have been nice if the car had been vacuumed.