Ms Auto Inc.

4.7 (1,937reviews)
96%
30 Kukila Street,  Hilo,  HI  96720

In operation 56 years, 21 years at this location.

We are a family owned and operated company with 3 generations at our facility. We were founded in 1971.. We specialize in collision repairs, suspension repair & replacements including wheel alignments. Our focus is to support all insurance claims and vehicle replacement (customers in rental) to minimize down time and rental expense through repair cycle time. Refinishing is another part of our specialty we use SIKKENS Auto refinishing which also comes with a manufacture warranty support directly with SIKKENS Auto Refinishing. Specializing in Insurance claims and claims process to support and correspond with your insurance company for a seamless claims and repair process. "QUALITY IS OUR BUSINESS" motto and we strive to maintain that integrity.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
Payment Types
  • MasterCard
  • Visa
  • Cash
  • Check
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 4:30 pm
Tue 7:30 am - 4:30 pm
Wed 7:30 am - 4:30 pm
Thu 7:30 am - 4:30 pm
Fri 7:30 am - 4:30 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
GM
Hyundai
I-Car
Jeep
Kia
Ram

Reviews (1,937)

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My Experience

Thank you for repairing both scratch marks on my truck and making it completely unnoticeable.

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Overall service was excellent. My car was fixed and ready sooner than expected and the workers are real awesome.

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Very good service and workmanship

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Despite the minor issue with the door lock, I have only compliments for MS AutoBody. I not only will use them again, if need be, in the future but confidently recommend them to family and friends!

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From the day I first contacted MS AutoBody I was duly impressed. The staff at the front desk was both pre-informed about my car's situation and genuinely eager to help me. I was greeted with smiles from the staff, offered a cup of coffee, and the paperwork was quickly completed. During both visits to the shop (bringing the car in and picking it up) the owner, Manuel Soares, made a point to greet me and make sure that I was genuinely satisfied and taken care of. When the car was ready to be picked up, it was detailed inside and out. I couldn't have asked for more!

My Experience

I still don’t know when I will be able to pick it up, though please have Alecia at the Toyota dealership call

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Work Was done by MS auto . car was not washed . inside disgusting . Very sad

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Everyone was very helpful. When I went to go pick up my car the owner introduced himself and shared his philosophy of business with me. It was a very good client centered philosophy.

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Great experience, thank you very much!

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Excellent work and great communication throughout the process. Also finished a week ahead of schedule. Bonus!

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lack of information about reason for delays was a BIG problem. it's easier to understand delays if the customer knows why. automated emails simply stating the new, pushed back date is not enough.

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I waited longer than expected for my bumper repair because Farmer’s Insurance wanted the bumper fixed rather than replaced. When that didn’t work, M/S was told to purchase an after market bumper. That didn’t work so finally, M/S ordered a new Toyota Avalon. The wait was prolonged because Servco took a while to deliver the bumper. M/S was at the mercy of Farmer’s Insurance. The car repair looks good but the overall time delay impacts satisfaction.

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