Ms Auto Inc.
In operation 56 years, 21 years at this location.
We are a family owned and operated company with 3 generations at our facility. We were founded in 1971.. We specialize in collision repairs, suspension repair & replacements including wheel alignments. Our focus is to support all insurance claims and vehicle replacement (customers in rental) to minimize down time and rental expense through repair cycle time. Refinishing is another part of our specialty we use SIKKENS Auto refinishing which also comes with a manufacture warranty support directly with SIKKENS Auto Refinishing. Specializing in Insurance claims and claims process to support and correspond with your insurance company for a seamless claims and repair process. "QUALITY IS OUR BUSINESS" motto and we strive to maintain that integrity.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- MasterCard
- Visa
- Cash
- Check
- English
| Sun | Closed |
| Mon | 7:30 am - 4:30 pm |
| Tue | 7:30 am - 4:30 pm |
| Wed | 7:30 am - 4:30 pm |
| Thu | 7:30 am - 4:30 pm |
| Fri | 7:30 am - 4:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very quick service
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Instead of fixing any dings they sprayed right over it so itâs looks really bad. Lots of bumps. Supper disappointed! Iâm not body worker but even I can see what should have been preped and sanded down before they sprayed. Wish I couldâve said something nicer because the owner was really nice.
Likely to Recommend - 2.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 2.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I really appreciated the updates and the teamâs efforts to facilitate the repair as quickly as possible. If I can make a suggestion: I would have appreciated the earlier information that there was a delay in getting insurance approval for the repair so I could address that issue with the insurance company. Once the approval was given, MS Auto was very good at keeping us informed of progress.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 2.5/5.0
My Experience - 5.0/5.0 -
Keep up the good work and for letting the customers know the status of their vehicle on a daily basis. Working with Farmers Hawaii and Enterprise really made this a pleasant experience.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone who helped me at MS Auto was highly professional and held customer service to an astronomical standard. I will always recommend friends and family to your Business! Mahalo for all of your help.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Waited awhile the morning I picked up my car!!! Workers were just about to enter into a meeting and I guess the meeting was more important than getting a customer their car which took less than 10 minutes when they finally took me to my car after their meeting! I ended up been late for work that morning!!! Other than that no complaints! They did a good job on repairs!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 3.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
I expected a technician or mechanic to show me what work was done, especially under the hood. The statement itemizes lots of parts that are unfamiliar. My car looks good and seems to be operating fine so let's hope the job was complete.
Customer Service - 4.0/5.0 -
I was given a date of completion and mistakenly showed up to get my car on that day. It would have been helpful to get a call or message to let me know you needed more time.