Ms Auto Inc.

4.7 (1,935reviews)
96%
30 Kukila Street,  Hilo,  HI  96720

In operation 56 years, 21 years at this location.

We are a family owned and operated company with 3 generations at our facility. We were founded in 1971.. We specialize in collision repairs, suspension repair & replacements including wheel alignments. Our focus is to support all insurance claims and vehicle replacement (customers in rental) to minimize down time and rental expense through repair cycle time. Refinishing is another part of our specialty we use SIKKENS Auto refinishing which also comes with a manufacture warranty support directly with SIKKENS Auto Refinishing. Specializing in Insurance claims and claims process to support and correspond with your insurance company for a seamless claims and repair process. "QUALITY IS OUR BUSINESS" motto and we strive to maintain that integrity.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
Payment Types
  • MasterCard
  • Visa
  • Cash
  • Check
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 4:30 pm
Tue 7:30 am - 4:30 pm
Wed 7:30 am - 4:30 pm
Thu 7:30 am - 4:30 pm
Fri 7:30 am - 4:30 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
GM
Hyundai
I-Car
Jeep
Kia
Ram

Reviews (1,935)

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Excellent service.

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Awesome.

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Job well done!

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My Experience

Thank you for keeping me in touch about my van. You helped to keep my mind free from worries as to what was happening. You even finished my van earlier than expected. Thank you very much.

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My Experience

The vehicle and its contents were kept safe! I did not remove some pricy things!

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My Experience

Great customer service, excellent repair work.

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My Experience

It appeared that you have a full staff of competent people in the office area. However both times I was being helped at the front desk the staff member answered the phone and left me standing while they talked to another other customer. I thought that someone else could have taken the call or the call could have been placed on hold. I would say complete satisfaction would have been one person helping me without interruption.

My Experience

Matt was wonderful to work with as was the owner (forgetting his name). Van looks great! Very professional company. Very satisfied. Only hiccups in the whole process came from Farmer's Ins. here in Hawaii. Caused some delays

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My Experience

I really appreciate the professional service and friendly and welcoming feeling exhibited by all of your employees, from the first phone call I received just after I contacted Farmers about the accident up until the day I picked up my repaired truck. Hard to find that level of service these days. I'll be back if I ever need your services again.

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My Experience

Bernie was awesome. Answered all my questions and explained everything

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Perfect

Customer Service

Super nice!