Ms Auto Inc.

4.7 (1,935reviews)
96%
30 Kukila Street,  Hilo,  HI  96720

In operation 56 years, 21 years at this location.

We are a family owned and operated company with 3 generations at our facility. We were founded in 1971.. We specialize in collision repairs, suspension repair & replacements including wheel alignments. Our focus is to support all insurance claims and vehicle replacement (customers in rental) to minimize down time and rental expense through repair cycle time. Refinishing is another part of our specialty we use SIKKENS Auto refinishing which also comes with a manufacture warranty support directly with SIKKENS Auto Refinishing. Specializing in Insurance claims and claims process to support and correspond with your insurance company for a seamless claims and repair process. "QUALITY IS OUR BUSINESS" motto and we strive to maintain that integrity.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
Payment Types
  • MasterCard
  • Visa
  • Cash
  • Check
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 4:30 pm
Tue 7:30 am - 4:30 pm
Wed 7:30 am - 4:30 pm
Thu 7:30 am - 4:30 pm
Fri 7:30 am - 4:30 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
GM
Hyundai
I-Car
Jeep
Kia
Ram

Reviews (1,935)

My Experience

I love my experience with MS auto (:

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

I have trusted M S Auto to do my repairs and you all have came through each time. I am not good with names but the lady that took me to my vehicle was very professional. Because of her great professionalism if I have to have repair on my vehicle I will personally ask for her. I am very picky when it comes to my Jeep. And she made me feel comfortable and treated me with kindness as if it was her vehicle. Now that's what I call great customer service. Great job M S Auto and to your great staff. I am very satisfied with my Jeep. ????

Likely to Recommend

Repair Quality

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

It was complicated being in CA and repairing a car in Hawai'i. Your professionalism, friendliness and communication made the process pretty painless. Thank you!

Likely to Recommend

Repair Quality

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

Staffs are friendly & I was notified on the status of the repair Only thing is that the car wasn’t ready at 4:30pm as I was told by one of the staffs, and I ended up waiting about 30 min. But overall I am satisfied with MS auto and the car looks new!

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

Very professional Quick and beautiful job.Would use your service again and recommend you to others.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

Chad was awesome! He provided outstanding customer service!

Likely to Recommend

Repair Quality

Customer Service

Outstanding! Chad was awesome!

My Experience

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Satisfied but I drought to there attention swirl marks on good but they said it will go away as washing car because paint is still soft.

Customer Service

We were told to be done at a date then said it was a estimated time.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

Very great customer service!

Likely to Recommend

Repair Quality

Customer Service