Ms Auto Inc.
In operation 56 years, 21 years at this location.
We are a family owned and operated company with 3 generations at our facility. We were founded in 1971.. We specialize in collision repairs, suspension repair & replacements including wheel alignments. Our focus is to support all insurance claims and vehicle replacement (customers in rental) to minimize down time and rental expense through repair cycle time. Refinishing is another part of our specialty we use SIKKENS Auto refinishing which also comes with a manufacture warranty support directly with SIKKENS Auto Refinishing. Specializing in Insurance claims and claims process to support and correspond with your insurance company for a seamless claims and repair process. "QUALITY IS OUR BUSINESS" motto and we strive to maintain that integrity.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- MasterCard
- Visa
- Cash
- Check
- English
| Sun | Closed |
| Mon | 7:30 am - 4:30 pm |
| Tue | 7:30 am - 4:30 pm |
| Wed | 7:30 am - 4:30 pm |
| Thu | 7:30 am - 4:30 pm |
| Fri | 7:30 am - 4:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Workmanship was well done & completed in a timely manner. Customer service I experienced was very professional and friendly.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
There are places Where the paint is chipped. My rain guards are scratched, they left compound from buffing the car, and after they buffed it they washed it and left residue and water all over the car. And there was bondo dust all over the inside of my car
Likely to Recommend - 0.5/5.0 -
I would not recommend this shop to anyone.
Repair Quality - 0.5/5.0 -
There was paint peeled from taking parts off to do the repairs. There are also bubbles in the paint
Customer Service - 0.5/5.0 -
It took 3 months to complete. Parts shld have been expedited and the car was not balanced or aligned
My Experience - 5.0/5.0 -
Bernie is a very good employee. If it wasn't for her who knows how long I needed to wait for someone to schedule my vehicle. She helped me through the whole process. I thank her very much. I am also satisfied with the job that was done on my car.
Likely to Recommend - 2.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0 -
Bernie is best employee you folks got at the Hilo location
My Experience - 5.0/5.0 -
Thank you. I was completely satisfied with the REPAIR experience however, I feel just a few tweaks in communication and customer service would have made everything perfect. I relayed this to Matt to pass it on.
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
did a great job on my toyota truck
Customer Service - 5.0/5.0 -
LOCAL STYLE HAWAIIAN SERVICE
My Experience - 0.0/5.0 -
I found cracks in paint and chips in paint
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great service. Mahalo!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Competent & nice staff. Like family.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great job... but now I got to polish the rest of my truck so it matches the good look you guys put on
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The service was excellent but I still have a problem with the rear door so will call tomorrow. Although I was kept updated regularly once parts were received and work begun, that was not true in the beginning. I was told I would be notified when farmers accepted the estimate and when parts ordered were expected. yhat did not happen. Once I called to chk however, they were very apologetic and kept me on the radar regularly after that.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 0.5/5.0
Ready on Time?
Yes