Mullinax Ford of Vero Beach
In operation 56 years, 7 years at this location.
MULLINAX FORD OF VERO BEACH DEALER WITH SERVICE,PARTS AND COLLISION CENTER. GOLD I-CAR , ALUMINUM & FORD NETWORK CERTIFIED COLLISION CENTER TRAINED TECHNICIANS WITH WITH LATEST COMPUTERIZED MEASURING AND REFINISH EQUIPMENT. CUSTOMER FIRST ATTITUDE WITH TIMELY REPAIRS AND CUSTOMER SATISFACTION IS OUR GOAL.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Poor work and poor communication for a ford dealer
Repair Quality - 1.0/5.0 -
Issues with timing of repair. Did not meet commitment. Did not order all parts in beginning. Truck was given back to me out of alignment causing tires to hit frame.
Customer Service - 0.5/5.0 -
Not complete on time. Truck said complete with tires rubbing on front bumper. Buffer was used to clean truck and removed shine off wheels.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I can't see any difference in the paint, it looks the same as it did brand new.
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0 -
Updates on repair status could be improved
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0 -
Already have
Repair Quality - 5.0/5.0 -
Excellent work
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 1.5/5.0 -
promised 3 days - took 2 weeks - for a simple job. we suspected they were giving other vehicles higher priority since our job was so simple and not expensive. the shop manager was fired during this time - made us more upset, as she was good. As it kept dragging out I called Nationwide to ask for help.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Should have called me to pick up my car when they knew things were delayed
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Undependable!
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0 -
My car is still in your shop after 14 working days Total of 18 days.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I have to take the car back on Monday, they forgot to put something back on, they said it would take 10 minutes
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
It’s been a real issue with accurate communication with the dealership. I got my truck back after a month and it’s incomplete. I just tried to talk to the service advisor that the body shop referred me to and I was transferred back to the body shop. A hood was accepted damaged that I now have to pay for, I was told the wrong side matching light to order so now I have that to deal with. A linkage broke during the accident on my sunroof and the body shop person told the adjuster that it was unrelated and the part broken has a service bulletin so Geico denied that repair. It is not the service bulletin part that is the issue and things I’ve communicated all along have been ignored. I had to reconnect lights on my truck when I picked it up. I chose Mullinax over a shop in Port St. Lucie due to a good reference and wanting to get the best service from the dealer instead of just any body shop. It’s been a mess and I still have issues in my steering/suspension I mentioned a bunch of times and am stuck with a broken sunroof. If there’s enough force to push my bolted bed cover forward, there was enough force to break the linkage. But hey they didn’t even take the tape off the sunroof to look at the linkage. Just told the adjuster to deny it since it must be the plastic arm.
Customer Service - 0.5/5.0 -
It’s been a real issue with accurate communication with the dealership. I got my truck back after a month and it’s incomplete. I just tried to talk to the service advisor that the body shop referred me to and I was transferred back to the body shop. A hood was accepted damaged that I now have to pay for, I was told the wrong side matching light to order so now I have that to deal with. A linkage broke during the accident on my sunroof and the body shop person told the adjuster that it was unrelated and the part broken has a service bulletin so Geico denied that repair. It is not the service bulletin part that is the issue and things I’ve communicated all along have been ignored. I had to reconnect lights on my truck when I picked it up. I chose Mullinax over a shop in Port St. Lucie due to a good reference and wanting to get the best service from the dealer instead of just any body shop. It’s been a mess and I still have issues in my steering/suspension I mentioned a bunch of times and am stuck with a broken sunroof. If there’s enough force to push my bolted bed cover forward, there was enough force to break the linkage. But hey they didn’t even take the tape off the sunroof to look at the linkage. Just told the adjuster to deny it since it must be the plastic arm.
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
very nice people but long waiting time due to Tornado damage
Customer Service - 5.0/5.0 -
Good people and commuication
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very impressed and please. The service was impeccable from crash to final delivery!
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0 -
I found the shop very good once I was there to pick up my vehicle. I would recommend.
Repair Quality - 3.5/5.0 -
So far so good. I have only had the vehicle back 3 days so time will tell.
Customer Service - 3.5/5.0 -
Communication was lacking. I did not receive updates at all. And when I was told it would be ready on a certain date, that date would come and go without any communication. Oddly, the day I finally picked up my vehicle I was registered with the shop for updates. LOL.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car was done quickly. They did a great job!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very satisfied with the repairs. Leah was great to work with.