Nalley Collision Center - Marietta
In operation 29 years.
Nalley Collision has been in business since 1997 and offer lifetime warranties on all repairs. We are Lexus, Infiniti, Nissan, Acura and Honda certified. We specialize in Lexus, Acura, Infiniti, but we are well equipped to handle any make or model vehicle you may have.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Great customer service. Front desk personnel were the best...professional, personable, knowledgeable... from intake through delivery of repaired vehicle (Jay?) she was was excellent. I was very impressed with final delivery and having my wife procedurally test and ensure everything was working correctly. Which it was. Great service.... thank you
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Recommend
Repair Quality - 5.0/5.0 -
Totally satisfied
Customer Service - 5.0/5.0 -
Satisfied
Returned Clean
My Experience - 5.0/5.0 -
Jae Witherspoon was so wonderful to work with. She was friendly and very knowledgeable from beginning to end. I really like the text messages that kept me up to date on the details of my car. Nalley is top notch, that is why I have referred several family members to buy from Nalley
Likely to Recommend - 5.0/5.0 -
Anything Nalley is top notch
Repair Quality - 5.0/5.0 -
Loved the whole process from taking my car to picking it up early by the way. Jae Witherspoon, customer care rep was so pleasant and knowledgeable about what to expect. The carwise app kept me informed of the whole process. This care for Nalley’s customers is why we recommend Nalley to family and friends.
Customer Service - 5.0/5.0 -
Jae Witherspoon was amazing
Returned Clean
My Experience - 5.0/5.0 -
Tyler and Crystal are amazing and kept me well informed on repairs. Crystal is so sweet and Tyler took initiative to make sure my concerns were heard. Great experience over All
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
When it looked as if the part for my car would not be arriving for several weeks the folks at Nalley went above and beyond to locate that part and have it expedited to Marietta so that I could have my car returned to me on time. I also really appreciate the fact that Nalley communicated with me every step of the way so that I knew what was happening with my car. Everyone was helpful and polite. I would definitely recommend this shop to anyone needing a car repair.
My Experience - 5.0/5.0 -
Awesome service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone I spoke to was patient and friendly.
Returned Clean
My Experience - 5.0/5.0 -
Absolutely stellar customer service from start to finish. They have a fantastic reputation which is very well deserved. Professional, friendly, expert advice, communicative and explained every step along the way. I would highly recommend Nalley Collision-Marietta.
Likely to Recommend - 5.0/5.0 -
I would highly recommend Nalley Collision Center to anyone.
Repair Quality - 5.0/5.0 -
Nalley Collision center went above and beyond my expectations. Wonderful customer service from start to finish.
Customer Service - 5.0/5.0 -
The best customer service. Communicative, friendly, prompt, professional and knowledgeable.
Returned Clean
My Experience - 0.0/5.0 -
While the quality of the repair itself appears to be good, the customer service at Nalley Collision Center was extremely disappointing. My repairs totaled nearly $15,000 and were being paid by a self-insured government entity with a lengthy check processing timeline. To avoid unnecessary rental car charges, the payer asked if a screenshot of the issued check could be accepted as proof of payment. Joy Waters responded “yes” by email, but later claimed that approval only applied to a supplemental payment. Her incomplete response created the misunderstanding, yet she implied that I may have already cashed the check and suggested the government entity investigate it. That accusation was both insulting and unprofessional. The moment I received the check, I immediately obtained a cashier’s check and delivered it to the Franklin Road location. Instead of addressing my concerns respectfully, Jae Witherspoon chastised me while Joy yelled from another room. It was embarrassing, unnecessary, and far from the level of professionalism I expected on a $15,000 repair. I requested a follow-up call from either of them and never received one. I hope I never have to do business with Nalley Collision Center again. The repair may have been satisfactory, but Joy Waters and Jae Witherspoon made the overall experience unacceptable.Using adult words, complete sentences, or customer service could have mitigated all misunderstandings on my part and would have avoided rental car extension fees. Don’t expect exemplary service. Just make a payment.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0 -
This is my second repair with Nalley. Will refer customers to business.
Repair Quality - 5.0/5.0 -
The quality of the repair was excellent. The Service that was provided to keep me updated on the status of my repair was very good.
Customer Service - 5.0/5.0 -
Communications to keep me inform about my repair was excellent.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Quality and service were top notch.
Customer Service - 5.0/5.0 -
Quality and service were top notch.
Returned Clean
My Experience - 5.0/5.0 -
Our Mercedes Benz look absolutely amazing! Thank you so much!