Nalley Luxury Collision Center
In operation 8 years.
Nalley Luxury Collision Center is our new state of the art facility catering to our exclusive vehicles under our Nalley umbrella. Nalley Collision Centers has been providing our customers with manufactured approved repairs for over 26 years. With over 19 dealerships located in Metro Atlanta our primary goal is the use of factory OEM original parts. We offer a lifetime warranty on all repairs completed in our collision centers. Regardless of how BIG or small, come see why our customers prefer Nalley.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Service is amazing !
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Nalley Luxury Collision is world class.
Likely to Recommend - 0.5/5.0 -
Ask me after they order the new part and I’m actually satisfied with the repair
Repair Quality - 1.5/5.0 -
The car isn’t fixed correctly. Waiting on another part to come in to try. Also, they didn’t turn in the rental to Enterprise until a day later. So I just got a call from them. Expected better outcome than what is being given since they had the car for over a month and most are OEM parts.
Customer Service - 3.5/5.0 -
Caitlin is great! Not sure how the rest is going to go
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 3.5/5.0 -
Fixed provided working great so far so this rating is nothing to do with how the car is working after repairs. I am giving this rating purely on my frustrations that how it was handled as it took 45 days to fix and that too when i was keep sending emails and calling every other day. I had chooser this facility as it was referred by Audi dealership but had no clue this would take like month and a half to complete. I understand the complexities of damages and parts ordering but I still don’t believe this delay is justifiable. When I went to pickup the car, I figured it was unnecessary delay from the service center .
Repair Quality - 4.5/5.0 -
Hearing some noise from the driver side like something is not properly tightened but would like to drive for sometime to see what’s exactly causing it
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Awesome service and I felt like I was well taking care of. Great communication between the insurance company and rental car company from Nalley Rep. Thank you guys so much.
My Experience - 5.0/5.0 -
The whole process was fantastic! Our Service advisor Caitlin was amazing and kept us updated with everything going on with our vehicle.
My Experience - 0.0/5.0 -
It took over a month to get the car repaired & the communication was terrible & lacking. The repair job is excellent but took way too long & very poor communication or lack thereof throughout the process.
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0 -
Repair work was great.
Customer Service - 1.0/5.0 -
Took over a month for car to be repaired & communication / updates were very lacking. Extremely disappointed with the lack of communication.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Caitlin did a wonderful job! Great customer service.
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Nice professional work
My Experience - 5.0/5.0 -
Loved everything except the 25% mark up on the parts, First time repairing my Bentley,,, shocked at the total cost,, paid 51K out of my pocket,, Insurance would have dropped all my vehicles,, last Bentley I will own.
Likely to Recommend - 3.5/5.0 -
Quality job but very expensive. parts mark up of 25% excessive. 15% more appropriate. Paint match excellent. Understand cost of quality work but mark up on parts excessive.