North Country Collision, Inc.
6930 State Highway 56,
Potsdam,
NY
13676
USA
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Motorcycle Repair
- Detailing
- Paintless Dent Repair
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
I-Car
Customers say
Overall Customer Satisfaction
Customers consistently praise the repair shop for exceptional service quality, with many highlighting the professional and friendly staff who provide excellent communication throughout the repair process. The quality of repairs receives outstanding feedback, with customers frequently mentioning that vehicles are returned looking like new, often with unexpected detailing as a bonus. Communication is particularly strong, with customers appreciating regular updates, prompt responses to questions, and being kept informed throughout the process. While some repairs experienced delays due to parts availability or hidden damage, customers generally understood these were beyond the shop's control. The shop's attention to detail, including thorough cleaning and detailing of vehicles, consistently exceeds customer expectations and generates high satisfaction.
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Service Quality
"Everything about this visit was excellent. Always very professional and the work is Top Tier. Thanks for ..."
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"Always top notch service and excellent customer service."
"They are great to work with. I had the best service. No complaints, only praises."
"They were amazing. Efficient and they do beautiful work. Highly recommend!!!"
"Great workmanship.. great communication.. clean office"
"... Country Collision did an excellent job on our repair. The communication from this repair shop with any changes and progress was exceptional as well. Great experience ..."
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"Anytime I called with a question my call was answered promptly, and if they were unable to resolve my question, ..."
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"They were always courteous and answered our questions."
"Good communication, kept me informed."
"Great workmanship.. great communication.. clean office"
Brian
(Toyota owner)
reviewed 8/7/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Patrick
(Chevrolet owner)
reviewed 7/20/26
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Thomas
(RAM owner)
reviewed 7/7/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks good so far
Customer Service - 5.0/5.0 -
Nice guys to deal with
Returned Clean
Michael
(RAM owner)
reviewed 7/6/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Justin
(Volvo owner)
reviewed 7/2/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication, fits cars in quickly, and does their best to keep prices low! We don’t bring our cars anywhere else for oil or tire/brake work!
Customer Service - 5.0/5.0
Nicholas
(Toyota owner)
reviewed 6/1/26
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
18 days was a bit to long
Customer Service - 5.0/5.0
Gary
(Toyota owner)
reviewed 5/26/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Steven Glen
(Nissan owner)
reviewed 5/22/26
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
I am totally satisfied with the work done
Customer Service - 5.0/5.0 -
The customer service was fantastic and I was kept informed all the time.
Kenneth
(Chevrolet owner)
reviewed 5/14/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good job
Customer Service - 5.0/5.0
Returned Clean
Blake
(Subaru owner)
reviewed 5/5/26
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Angela
(Ford owner)
reviewed 5/4/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did an amazing job fixing my explorer! It felt brand new again when I picked it up! Great service!
Customer Service - 5.0/5.0 -
Amazing customer service!
Returned Clean
Stewart
(Dodge owner)
reviewed 4/30/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Always a Great Job!!
Customer Service - 5.0/5.0
Moira
(Dodge owner)
reviewed 4/28/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Shawn
(Ford owner)
reviewed 4/20/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Super easy to get in and get things done. Very friendly and did not mind answering my many questions.
Customer Service - 5.0/5.0
Returned Clean
Dale
(Subaru owner)
reviewed 4/17/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
David
(GMC owner)
reviewed 4/13/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Stephen J
(Toyota owner)
reviewed 3/22/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Kathryn
(Toyota owner)
reviewed 2/26/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Dana
(Hyundai owner)
reviewed 2/25/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Randy
(Subaru owner)
reviewed 2/18/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you! It’s like new.
Customer Service - 5.0/5.0 -
Thank you. The staff is very friendly and helpful.