North Star Chevrolet West Liberty
In operation 8 years.
We are a full service Collision Center servicing the Pittsburgh Market and surrounding areas. With I-Car gold class certification, we strive to bring vehicles back to their pre-loss condition and beyond!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 4:30 pm |
| Tue | 7:30 am - 4:30 pm |
| Wed | 7:30 am - 4:30 pm |
| Thu | 7:30 am - 4:30 pm |
| Fri | 7:30 am - 4:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repairs were great did not receive any update's on repairs unless I called. Estimate was 4 day for repairs took 28 days.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0 -
No problems with the actual repair, just communication and timeliness.
Repair Quality - 2.0/5.0 -
Greg was very kind and helpful whenever I spoke to him, however timeliness of the repairs, updates, and receptionist communication and such were not good.
Customer Service - 1.5/5.0 -
The customer service was the most difficult. The form I had to fill out before leaving my car asked how often I would like to be updated and what method. I said every day and text (repair originally estimated at one week roughly). however, I only received one call from them (not a text) and only after several days. When i called to check in, I always chose the same menu option(#4) but sometimes people would say i got the wrong office, sometimes the right office. Then I usually got someone who didn't really seem to have info on when my car would be done. Most of the times I called (I started calling every few days after the first week) I got conflicting answers, never the same answer twice, sometimes the estimates getting nearer, sometimes more distant. Multiple times, it seemed like they didn't really have an estimate, with answers like "your car is next in line". I understand delays happen and things don't go to plan, but when people rely on transportation for work and are budgeting for rental cars or alternative transportation, it's really important to be transparent with customers on timeline. Greg was generally very good (I managed to catch him a few of the last calls I had, and he told me exactly what they were doing with my car, and how much longer he anticipated it being and why), but the other people I talked to on other days were not helpful. Overall repairs took almost a month.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Took longer than expected
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Kind, Courteous and Excellent Work! Thank you.
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
You did a super job on time
Customer Service - 4.5/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0 -
There are some outstanding issues with the repair that I hope to get fixed tomorrow. The car horn no longer works, passenger door does not open from inside and catches when opened wide.
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Overall great experience.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Already have recommended the shop to a neighbor.
Repair Quality - 5.0/5.0 -
Repair work is impeccable. Thank you for a beautiful job (and for cleaning my car). Outstanding job
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0 -
Would
Repair Quality - 4.5/5.0 -
Good job
Customer Service - 4.5/5.0 -
Nice
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks wonderful! Great work and super nice people! Kept me updated the entire time and the repair went smoothly
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It took longer but it was worth it Thank you guy🙏🏿
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
It took 8 days to change a tire and wheel.
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 2.5/5.0 -
I had to call each time to get updates. Not proactive on service side
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They took great care of my motor vehicle. Service was awesome and staff professional.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
excellent service will return
Repair Quality - 5.0/5.0 -
easy in and out great to work with.
Customer Service - 5.0/5.0 -
excellent service
Likely to Recommend - 1.5/5.0
Customer Service - 2.5/5.0 -
I had to pay for extra week for the rental car cause they told me to bring it over there and it sat outside for the first week, when I got it back it was still dusty inside from being in the shop, and the side that they worked on, the passenger, the rear tire has a slow leak but the dashboard gauge inside the vehicle say its the front tire. This is unacceptable