Northgate Ford-Lincoln

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Bob the Manager of the Body shop was absolutely awesome he went out of his way with our F-250 it had a lot of work done. I highly recommend Northgate Ford as he is a very valuable asset to NGF. Thank you Bob.

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Good job looks good

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I traded it in for a new hybrid

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.5/5.0

Repair Quality - 2.5/5.0 -

There were items removed from my car in the back .one is gone and the other one was opened. That's not acceptable

Customer Service - 2.5/5.0 -

The job they did was good but when I found missing items from my car Not Happy . I wouldn't say anything if they had not been removed and another open.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Thank you for the good service

Customer Service - 5.0/5.0 -

Thank you for your service

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Took nearly a month to get it back and parts were all available.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I was completely satisfied with the dealership and the body shop. They did very good work and the check-in procedure went smoothly.

Repair Quality - 5.0/5.0 -

You're repair work is absolutely fantastic, and my car was released back to me in showroom condition. You'll did a very good job.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 1.0/5.0 -

Lack of communication, from the onset. When I went to pick up my car only half the work was completed. The second time I picked up my car, the drivers door was not aligned- it’s still not correctly working. The gas door latch was not connected. After the third visit , the rear passenger door has an area that remains exposed to weather due to missed painting.

Customer Service - 2.5/5.0 -

Lack of communication, I had to call many times for updates on when my car would be ready.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 1.5/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very nice place to deal with. Nice people, efficient and timely with good communication. Well done.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Excellent Jessica did a fabulous job !

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Always have experienced strong customer service with Northgate

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Very good service and vehicle was very clean, inside and out.

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 4.5/5.0 -

Already commented

Repair Quality - 4.5/5.0 -

Once a vehicle has been majorly damaged, it will never be brand new again.

Customer Service - 5.0/5.0 -

I never put pressure on the body shop. When it was done I was contacted. 3 weeks, I expected.

Returned Clean