Northgate Ford-Lincoln

Likely to Recommend - 2.0/5.0 -

Had to keep pointing out flaws to the supervisor and had to make them do there job

Repair Quality - 3.5/5.0

Customer Service - 3.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.0/5.0

Repair Quality - 3.5/5.0

Customer Service - 2.0/5.0 -

Dealership admitted not looking at my car for over two weeks after car was taken in. Process took a long time, terrible communication with my insurance company

Returned Clean

Likely to Recommend - 2.5/5.0 -

I did not appreciate the lack of communication and the lack of accurate information being given to me. I do not like the runaround. I don’t find it professional.

Repair Quality - 3.5/5.0 -

I took my vehicle to a State Farm top rated service shop. Northgate Ford was number two on their list of shops that they work with that was highly rated and highly recommend recommended. The process for the repairs did not go as expected. State Farm told me to call up to the dealership and make sure that I had an appointment for my vehicle. I had the vehicle towed there because it was not drivable at the time. When I called to make an appointment, I was told if the vehicle is there it has an appointment. Only to find out three weeks later that vehicles that are towed to the facility are fit in between appointments and worked on when they have time. According to my estimate that I received the dealership did not even start working on my vehicle when it was already there over a month. By that time I had already returned my rental vehicle that my insurance company paid for. I called for updates periodically and was given the runaround with answers of its status. At one point I was told it would enter the shop by the end of the week and then the repairs would take two weeks which did not happen. I received answers that we’re not accurate and then later told that wasn’t what was said and I was the one incorrect. I would not have been as upset if somebody had just said I don’t know, but I will find out instead of giving me inaccurate information that when repeated to the next person I called told me that wasn’t correct. The only saving grace from this experience that bumped it up to a seven from a zero is the fact that they gave me a loaner to utilize while they had my vehicle which only happened after multiple calls for updates being told they would call us back only to never return that call.

Customer Service - 0.5/5.0 -

The constant misinformation, inaccurate information, and run around was not appropriate for the situation. If somebody is calling to check on their vehicle and get an update because they want to know, give them accurate information and if you don’t know, say that, then find out. And call them back when you say you were going to.

Returned Clean

Likely to Recommend - 0.5/5.0 -

I told the lady never again will I bring my vehicle back there for repairs

Repair Quality - 1.0/5.0 -

The trim on the inside doesn't look right

Customer Service - 1.0/5.0 -

No communication except when I called for updates

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

Need more communication with the customer

Customer Service - 3.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Car looks new

Customer Service - 5.0/5.0 -

Very responsive

Returned Clean

Likely to Recommend - 4.5/5.0 -

very happy overall(: will be referring for sure!

Repair Quality - 4.0/5.0 -

The repair took longer than i had anticipated, especially that being the only car for our household. however the office worker for the repair shop was very kind and was very honest about where they were at in the repair process. When i picked my car up there was some paint on the window and my engine light was on. i mentioned both and both were taken care of immediately!! All in all im very happy with the repair my car received but even happier with the amount of communication i received (tho i’m SURE i annoyed them i’m sorry) (: i will be referring friends and family here for their repair needs (:

Customer Service - 5.0/5.0 -

amazing customer service!! very honest about where they are at in the process, and overly willing to fix any mistakes that may arise!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Body work… great. But having the keyless entry working when it was brought in and then having it not work. Hmm not cool and not taking responsibility for it? Same thing your shop has done with my oldest Son, but charged him yet another $140 just to look at it not even 12 hrs later! Should have known

Customer Service - 0.5/5.0 -

Same as stated before no responsibility taken, but referred somewhere else to fix the issue

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I was impressed with the quality of the work, and very grateful to see that the technicians had cleaned the floor mats and dashboard of the car as well. Your staff has always given excellent customer service and this topped it off.

Customer Service - 5.0/5.0

Likely to Recommend - 3.5/5.0 -

I felt the shop was too busy to keep me informed.

Repair Quality - 3.5/5.0 -

Wait time to begin repairs were not reasonable.

Customer Service - 4.0/5.0 -

Communication to customer was not consistent.

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0 -

They did a fantastic job on the rims

Customer Service - 4.0/5.0 -

Had a glitch but they had to keep car for a few extra days but they did offer me a loaner that the Mgr. was going to give me out of her pocket.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I was completely happy with the repairs and overjoyed to be reunited with my van

Customer Service - 5.0/5.0 -

Every one was so nice in the Body Shop, especially Jessica, who was always so professional and helpful.