Northgate Ford-Lincoln

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I still love the finished work

Repair Quality - 4.0/5.0 -

Time to get into shop from accident was almost 3 months.Next was the near charged deductible. I understand mistakes can be made but collision shop staff was going to chage $550 I corrected her Was $500..lastly after getting it home I opened the hood and grill was loose.2 nuts on grill were almost off completely. Other than that once in it was done faster than quoted and it looks great

Customer Service - 4.0/5.0 -

Because of the near overcharge. She should know each customers numbers

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

You’re a dealer. You should have excellent service. You were horrible.

Repair Quality - 0.5/5.0 -

There was compound left all over the inside of my my car and there was glass in my air vents from when you changed the window. There are three new scuff on my back left bumper and the hood looks like you didn’t even sand down the rock chips, it looks like you just covered them with paint. Will not recommend anyone to you.

Customer Service - 2.5/5.0 -

Took months for them to get my car in and didn’t even call with updates about how long it would take.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Ryan was awesome and excellent with follow up and communication.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I’m very happy with the repair work done on my Explorer. Dan did a great job of ordering the parts needed, then called me when they were all there. The repairs were done in the time I was told it would take. Great service!

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

satisfied with body shop work well done

Customer Service - 5.0/5.0 -

outstanding

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job, excellent workmanship.

Customer Service - 5.0/5.0 -

Dan Curley the Service Manager for Auto Body went above and beyond in taking care of the repair from beginning to end.

Returned Clean

Likely to Recommend - 5.0/5.0 -

Easy question, great overall experience and they are an approved repair facility for my AAA insurance. I didn’t need to fuss with an appraisal.

Repair Quality - 5.0/5.0 -

The whole process was efficient and well communicated.

Customer Service - 5.0/5.0 -

Sarah was outstanding.

Likely to Recommend - 4.5/5.0 -

I am complaining here a bit, but I do like the dealership. Good people I can tell. Just need better followup.

Repair Quality - 2.5/5.0 -

The work done was fine. But the mirror is a different design than the other. Didn't notice til the next day.

Customer Service - 3.0/5.0 -

After nearly a month, and it being a simple mirror fix, I called. They said they didnt get a call back from sstate farm, so they didnt order the part. Am surprised that there was not more effort taken to get thru to a give insurance Co.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I took my car in on a Monday and got it back that Friday. The staff was very friendly and knowledgeable. I loved everything about my experience and would most definitely recommend them to anyone for their car repairs. I even noticed they fixed something that wasn’t even on the paper. Thank you NorthGate 😊

Customer Service - 5.0/5.0 -

I took my car in on a Monday and got it back that Friday. The staff was very friendly and knowledgeable. I loved everything about my experience and would most definitely recommend them to anyone for their car repairs. I even noticed they fixed something that wasn’t even on the paper. Thank you NorthGate 😊

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Courteous people. Did great work.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

It took months to get my car scheduled to have it repaired with the understanding that it was delayed by COVID-19 circumstance's. Once the scheduled date was determined everything went very smoothly.

Customer Service - 5.0/5.0 -

Customer Service was very tentative with all my concerns and my satisfaction was 100%. Communicating directly with technician via texting, was an excellent process to have available.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Nice workmanship

Repair Quality - 4.5/5.0 -

Nice work !

Customer Service - 5.0/5.0 -

Friendly staff

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0