Northwest Hills Automotive LLC

4.5 (409reviews)
97%
2065 East Main Street,  Torrington,  CT  06790

In operation 35 years.

Northwest Hills is a I-Car Gold boy shop owned and operated by The Sullivan Automotive group. Our goal is to provide high quality repairs to all of our customers. We provide a high level of communication throughout the repair process including text and email messaging with our customers. We've been repairing vehicles for more than 35 years. Our collision center is known for its expertise, honesty, and stellar service. Here at Northwest Hills Auto Body, we have a team of certified professionals committed to delivering superior quality and service to all of our customers. We place customer needs and safety at the highest level. Combined with exceptional skill and auto repair knowledge we use the latest in advanced technology and techniques to insure that your vehicle comes back to you looking like new. We strive to keep our customers informed and knowledgeable about the repairs we perform

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 4:30 pm
Tue 8:00 am - 4:30 pm
Wed 8:00 am - 4:30 pm
Thu 8:00 am - 4:30 pm
Fri 8:00 am - 4:30 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (409)

Likely to Recommend

Repair Quality

Customer Service

My Experience

Extremely friendly and very accommodating! The work was finished both quickly and incredibly well. Love the work done and will definitely come here again!

My Experience

Great job overall both in customer service and repair work quality. I would do business here in the future and recommend to family and friends.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Everything was done in a very professional timely manner. This is the second time I've used your body shop and have been pleased with both experiences

My Experience

The staff was very friendly and staff did amazing repair to my left side door. Thank you also for washing my car. Very pleased with all.Thank you .Blessings

Likely to Recommend

Repair Quality

Completely satisfied.

Customer Service

They were very friendly and helpful and did a fantastic job on my right,door,repair. Here's before fixed and after fixed by them. Thank you

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Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

Service was outstanding!! Personnel was friendly, courteous, meticulous and professional.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

My vehicle looks like there was never an accident. Everyone I worked with was very professional and helpful. The repairs were done super quickly.

Likely to Recommend

Repair Quality

Looks like nothing ever happened

Customer Service

Went right to dealer immediately after accident. They looked at my vehicle within 10 minutes of my arrival and had an estimate about 5 minutes later

My Experience

Body lines not straight. Excess body filler remains. Rear bumper gouged by sander. Trunk hinge is rubbing on something behind quarter panel when opening and closing.

Likely to Recommend

Maybe someone inexperienced worked on my car, and I would not want to hold that against the etire facilty. The vast majority of people I dealt with were very helpful. The repairs were not terrible, but the minor details are where the problems lie, and they do add up.

Repair Quality

Repairs seemed rushed due to the following. Body lines / seams not straight. Excess body filler remains. Painted rear bumper appears to be gouged by sander. Trunk hinge (on same side of car where repairs were made) now rubs on something when trunk is opened and closed.

Customer Service

My Experience

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Customer Service

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Customer Service

My Experience

Everyone was incredibly personable and professional. I had no apprehension about leaving my car.

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Repair Quality

Customer Service

They made me feel incredibly comfortable with leaving my car. They were friendly and professional

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Customer Service

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Repair Quality

Everyone was nice and helpful

Customer Service

Returned Clean

My Experience

What a awsome job your service depr. did on my Subaru. I'm 100% satisfied on the job you did and you completed all the work in half the time that was quoted...thank you

Likely to Recommend

I would recommend them to everyone.

Repair Quality

Awsome job, no complaints. It looks great and was done quicker than estimated. Thank you

Customer Service

Awsome job, no complaints. It looks great and was done quicker than estimated. Thank you