Ourisman of Rockville

My Experience - 0.0/5.0 -

I told them very clearly multiple times that the brakes are not working after the accident but they did not check or replace the brakes,they only replaced the outside parts . What's the point of repair if internal damages are not addressed even after telling them multiple times .horrible

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0 -

Exelente

Customer Service - 5.0/5.0 -

Mui amables todos

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Andy has great customer service.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Very efficient, kind, and very nice work.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I had an excellent experience with the repair process from start to finish. The team was professional, communicative, and made everything easy to understand. They kept me updated throughout the process and delivered my vehicle on time, looking as good as new. The quality of the work exceeded my expectations, and I truly appreciate the attention to detail and customer care. Thank you for making this a smooth and stress-free experience!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Thank you

Repair Quality - 5.0/5.0 -

Good job and service

Customer Service - 5.0/5.0 -

Great

Returned Clean

My Experience - 5.0/5.0 -

They took good care of my car and the customer service was professional. They made the experience seamless. Thank you very much!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great work on the repair! Thank you

Customer Service - 5.0/5.0 -

Good customer service

Returned Clean

Likely to Recommend - 1.0/5.0

Repair Quality - 1.0/5.0 -

The lady receptionist was great, Andy was not. Super rude, doesn't fit in customer service.

Customer Service - 0.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Andy was terrific. He explained the estimate and the repair time accurately and in detail.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Excelent Service

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0 -

The piece they fixed still sticks out a little

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Car wasn’t washed upon return. Andy notified me and will address at a later time at my convenience

Customer Service - 5.0/5.0 -

Andy did a great job with keeping me up to speed on the process and the progress

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I suggest my all friends and family

Repair Quality - 5.0/5.0 -

I’m very excited and satisfied for the car doors nicely installed and well done and the customer service is nice to them.

Customer Service - 5.0/5.0 -

200% well done!

Returned Clean